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Find Orders: Search and Filter Customer Bookings

Find customer orders on Seaty: search instantly by attendee name, email, or order number from any admin page during phone calls or door queries.
Find Orders search pageFind Orders search page

Overview

Find Orders is a quick search tool for locating orders during live customer interactions. It searches across attendee names, email addresses, and order numbers, returning results within seconds.

At its simplest, Find Orders answers one question: Where is this customer's order?

Who uses this: Event administrators with the Find orders permission.

Key capabilities:

  • Search by attendee name, email address, or order number from a single search field
  • Access from any event admin page without navigating away
  • View matching orders and open full order details
  • Handle customer queries during phone calls or at the door

For comprehensive order filtering, transaction history, and reporting, use Feed instead.

How It Works

At a glance: Open the search, type a query, click a result to see order details.

From any page in your event's admin area, scroll to the bottom of the left sidebar menu and click Find orders. A search overlay appears without navigating away from your current page.

2. Enter Your Query

Type an attendee name, email address, or order number. Search begins automatically after you pause typing, requiring at least 2 characters.

3. Review Results

Matching orders appear below the search field. Each result shows the order number, attendee name, email, ticket count, event date, and price. Results are sorted with the most recent orders first.

4. View Order Details

Click any result to open the full order dashboard within the same overlay. Use the Back to search button to return to your results, or close the overlay to return to your event admin page.

Think of it this way:

  • Find Orders is your quick-access tool for "customer on the phone right now" situations
  • Feed is your comprehensive search for analysis, filtering by multiple criteria, and reporting
  • Both search the same orders, but Find Orders prioritises speed and simplicity

What You Can Search For

The search field accepts three types of queries:

Attendee Name

  • First name, last name, or both
  • Partial names work (e.g., "John" matches "John Smith" and "Johnny Brown")
  • Matching is case-insensitive

Email Address

  • Full email or partial match
  • Example: "sarah@" finds all orders from Sarah's email addresses
  • Matches the email used during purchase

Order Number

  • Exact order ID (e.g., "12345")
  • Fastest search method if the customer has their order confirmation

Note: Only orders for the current event appear in results. Switch to a different event to search its orders.

Understanding Search Results

Single Result The heading shows "Found order #12345" and the order details appear immediately.

Multiple Results The heading shows "Found X orders" with each result displaying:

  • Order number
  • Attendee name
  • Email address
  • Number of tickets
  • Event date and time
  • Order total

No Results If no orders match your query, check the spelling and try:

  • Different name variations (Bob vs Robert)
  • Email address instead of name
  • Order number if available

Common Scenarios

Customer Service Call

A customer phones asking about their order but doesn't have the order number.

  1. Open Find Orders while on the call
  2. Ask for their email address (most accurate)
  3. Search and review results
  4. If multiple results appear, ask the customer to confirm ticket count or event date
  5. Click the correct order to view full details
  6. Handle the query, then close the overlay

Door Operations

An attendee at the venue can't access their tickets on their phone.

  1. Ask for their name or email address
  2. Search and locate their order
  3. Click to view full order details
  4. Verify tickets are valid and paid
  5. Either show tickets on screen or manually admit
  6. Add an admin note documenting the manual entry if needed

Multiple Orders from Same Person

A regular customer has purchased tickets several times.

  1. Search by email address
  2. Multiple results appear showing all their purchases
  3. Ask which event date or performance time they're asking about
  4. Orders are sorted newest first, making recent purchases easy to find

Tips for Faster Searches

Use order numbers when available If the customer has their confirmation email, ask for the order number for an instant exact match.

Email addresses are more reliable than names Names can be spelled differently or shortened, but email addresses are unique.

Add more characters to narrow results If too many results appear, type more of the name or use the full email address.

Check the event Ensure you're in the correct event before searching. The event name appears at the top of the search overlay.

Common Questions

Access and Permissions

Why can't I see the Find orders link? You need the Find orders permission for the event's organisation. Contact your organisation administrator to request access. Also ensure you're viewing an event (not an organisation or tour page) and scroll to the very bottom of the sidebar menu.

Can I search across multiple events at once? No, Find Orders searches only the current event. Use Feed at the organisation level for cross-event searching.

Search Behaviour

How many characters do I need to type? At least 2 characters. The search triggers automatically after you pause typing.

Why isn't my search finding the order? Check spelling carefully, try the email address if name isn't working, verify you're searching the correct event, and check if the order might be under a different name or email.

Are cancelled orders included in results? Yes, cancelled orders appear in results and can be viewed like any other order.

Order Management

What can I do after finding an order? The full order dashboard opens with all management capabilities. Your available actions depend on your permissions. See Managing Orders for complete documentation.

Does Find Orders show real-time data? Yes, each search queries the current database. Recent purchases appear immediately and order statuses reflect the latest changes.

  • Managing Orders - Full order management guide
  • Feed - Advanced order filtering and transactions

Need Help?

If you can't find what you're looking for, contact our support team at support@seaty.co.uk for assistance with order search and management.