Customer Features on the Seaty Mobile App
The Seaty mobile app provides comprehensive features for customers attending events. Whether you're managing your bookings or preparing for event entry, the app offers a streamlined mobile experience for all your ticketing needs.
At its simplest, the mobile app answers one question: How do I access and present my tickets at an event?
Who uses this: Anyone who has purchased tickets to a Seaty event.
Key capabilities:
- Browse and discover events you're involved with
- View and manage all your tickets in one place
- Present tickets for scanning at venue entry
- Add tickets to your phone's digital wallet for quick access
- Access tickets offline when internet is unavailable
Note: Ticket purchasing is currently done via the event's web booking page, not in the mobile app.
How It Works
At a glance: Purchase tickets on the web, sign in to the app, then access your tickets at the venue.
1. Purchase Tickets
Buy tickets through the event's web booking page. The web provides a better experience for seat selection and payment.
2. Sign In to the App
Open the Seaty mobile app and sign in using the same email address you used to purchase tickets. Your tickets automatically appear.
3. Prepare for the Event
Browse your events, check venue details and times, and optionally add tickets to your phone's digital wallet for faster access at the door.
4. Present at the Venue
Show your ticket's scannable code at the door, either from the app or from your phone's wallet. Staff scan your code and you're in.
5. Keep Records
Past event tickets remain accessible in the app for your records.
Think of it this way:
- Web booking handles purchasing and payments
- Mobile app handles ticket access and venue entry
- Digital wallet provides the fastest door experience
Browse and Discover Events
- View all events you're involved with (purchased tickets, staff access, or membership)
- Search across all Seaty events (when signed in and online)
- Mark favourite events for quick access
- View event details including venue, dates, and descriptions
- Toggle past events visibility
Searching for Events
When signed in and connected to the internet:
- Tap the search bar on the home screen
- Enter event name, venue, or organisation
- View search results from all Seaty events
- Tap an event to see details
- Tap "Home" to return to your personal events
Why search shows all events: You can discover events from organisers you follow, not just ones you already have tickets for.
Manage Your Tickets
- View all your tickets across all events
- Organised automatically by event date
- Access scannable codes for venue entry
- Add tickets to your phone's digital wallet
- See ticket details (seat number, category)
- Access past event tickets for record-keeping
Managing Multiple Events
If you attend events from different organisers:
- Home screen: Shows all events chronologically
- Favourites: Appear at the top of the list
- Heart icon: Indicates favourited events
- Past events: Toggle visible via "Show past events" button
Event Information
- Venue details with addresses
- Event descriptions and help information
- Date and time information
- Special instructions from organisers
- Related files and media (when available)
Offline Access
- View cached events when offline
- Access downloaded tickets without internet
- Works at venues with poor connectivity
Why offline matters: Many venues have poor mobile signal. Your tickets work regardless of internet connection.
Digital Wallet Integration
Add tickets to your phone's built-in wallet app for the fastest venue entry experience.
Benefits:
- Tickets appear on your lock screen when you arrive at venue
- No need to open the Seaty app at the door
- Works even if your phone battery is low
Account Types
Regular Customers
Access:
- Your purchased tickets
- Events you're invited to
- Public event information
- Personal order history
Organisation Members
Some events are restricted to organisation members (e.g. school events for students or parents, theatre season ticket holders).
Additional access:
- Members-only events
- Early ticket access or discounts
- Organisation-specific communications
- Membership status display
How to identify: Events you're a member of show a "MEMBER" badge on the event card.
Authentication Requirement
You must sign in to use the Seaty mobile app. Authentication is required before accessing any features.
Customer account access:
- Browse your events
- View your tickets
- Access event information
- Search all events
- Add tickets to wallet
- View past events
Staff account access (customer features plus):
- Additional scanning and management features (based on permissions)
- Access to admin event information
- File downloads and media playback (if organisation provides access)
Mobile vs Web
Mobile app strengths:
- Quick ticket access at venue doors
- Digital wallet integration
- Offline ticket viewing
- Touch-optimised interface
- Always with you
Web strengths:
- Ticket purchasing workflow
- Larger screen for event browsing
- Better for complex seat selection
- Administrative event management
- Financial reporting and analytics
Recommendation: Use the web for purchasing tickets and managing events, use the mobile app for ticket access and venue entry.
Common Use Cases
Theatre Season Ticket Holder
- Before season: Browse upcoming shows, mark favourites
- Week before show: Check date and venue details
- Night of show: Add ticket to wallet
- At venue: Present wallet pass at door for scanning
- After show: Keep ticket record in past events
Parent at School Event
- After purchase: Sign in to see event in app
- Check details: View event date, venue, parking information
- Day of event: Access tickets without internet (school gym has poor signal)
- At door: Show scannable code for entry
- Multiple children: Swipe between tickets for different children
Music Festival Attendee
- After purchase: Tickets appear automatically in app
- Festival prep: Check event details and venue
- Each day: Show different day tickets at gate
- No internet: Tickets accessible offline at remote festival site
- Digital backup: No need for physical tickets
Data and Privacy
What you can see:
- Your own tickets and orders
- Events you have access to
- Public event information
- Your purchase history
What you cannot see:
- Other customers' tickets
- Sales data (unless you're event staff)
- Personal information of other attendees
- Organisation financial information
Data syncing:
- Ticket data syncs automatically when online
- Offline access uses locally cached data
- Favourite events sync across devices
- Search requires internet connection
Common Questions
Tickets
My tickets aren't appearing. What do I do? Ensure you're signed in with the same email address used to purchase tickets. Pull down on the home screen to refresh. Check you're connected to the internet for initial sync. If tickets still don't appear, contact the event organiser.
Can I purchase tickets in the app? Not currently. Purchase tickets via the event's web booking page, then sign in to the app with the same email address. Your tickets appear automatically.
Finding Events
I can't find my event. Where is it? Use the search bar to find events by name. Tap "Show past events" if the event has ended. Confirm the event hasn't been cancelled by the organiser. Verify you have tickets or access to the event.
What does search find? All public Seaty events, not just ones you have tickets for. This is useful for discovering events from organisers you follow.
Venue Entry
My scannable code won't scan at the door. What should I try? Increase screen brightness to maximum. Clean your screen. Try the digital wallet pass instead. Show ticket ID to staff for manual entry.
Do I need internet at the venue? No. Tickets work offline once they've synced to your device.
Wallet Integration
How do I add tickets to my phone's wallet? Open your ticket in the app and tap the wallet button. Your ticket is added to your phone's built-in wallet app.
Why use the wallet instead of the app? Wallet passes appear on your lock screen when you arrive at the venue. No need to unlock your phone or open the app.
Explore Customer Features
Browse the topics below to learn more about customer features in the Seaty mobile app.
Browsing Events
Discover and explore events
My Tickets
View and manage your tickets
Ticket Details
View individual ticket information
Digital Wallet
Add tickets to Apple or Google Wallet
Need help? Contact support@seaty.co.uk for assistance with customer features.