Untitled

Modification to TOS

SEATY reserves the right, at its sole discretion, to modify or replace any of the terms or conditions of this TOS at any time. It is your responsibility to check this TOS every so often for changes. Your continued use of the Services following the publishing of any changes to this TOS constitutes complete acceptance of any changes. If any change to this TOS is not acceptable to you, your sole course of action is to cease accessing, browsing and otherwise using all Services.

Description of Seaty

Seaty provides the means for users, otherwise referred to as "you", who are usually either Event Organisers, otherwise referred to as "Organisers", or event attendees, otherwise referred to as "Buyers" or "Attendees". Seaty offers services to Organisers to track and, by agreement, collect payments with respect to the sale of tickets and services for events registered on the Site, including Service Fees (as defined below), otherwise referred to as "Event Ticket Fees", from users who want to attend such events, the Buyers. Organisers may visit the Site, fill in a form describing the details of their event, including ticket categories, pricing, venue, etc. Organisers can book tickets for anyone directly for an Event, or optionally accept and review requests from Buyers for tickets to their events and accept or deny them. There are no associated Service Fees for tickets booked directly by Organisers for Buyers and any payments due are to be settled and collected outside of Seaty. By agreement, Organisers can opt to have Seaty collect Event Ticket Fees online directly from Buyers, which includes a Service Fee (as defined below). All payments are all transacted through a secure provider and held, by Seaty, until after an event has ended. This TOS applies to you and your use of the Services as an Organiser or an Attendee. Seaty offers services to Attendees to browse and purchase tickets to Organisers events. Event Ticket Fees which may be made up of Seaty Service Fees and Event Organiser Handling Fees may be included or added on to the price of any ticket or order purchased using our service.

Your Use of the Services (For Event Organisers)

Access and Use of Services

Seaty provides a comprehensive suite of tools designed for event organisers to effectively create, promote, and manage events. As an event organiser, you are granted a non-transferable, non-exclusive right to access and utilize our Services, including but not limited to: This access is provided under the condition that all event pages and associated activities:

Restrictions on Use

In using the Seaty platform, you agree to refrain from actions that would compromise the integrity, functionality, or security of our Services, including but not limited to:

Software Use

If applicable, any software provided by Seaty for event management or ticketing purposes is to be used strictly according to this TOS. This includes:

Event Ticket Sales

As an organiser, when you list your event and sell tickets through Seaty, you enter into a direct transactional relationship with attendees purchasing tickets. Seaty serves as the platform to facilitate these transactions but is not a party to the sale. You are responsible for:

Feedback and Reviews

Event organisers are encouraged to maintain high standards of service to ensure positive reviews from attendees. In the event of negative feedback:

Payment Handling and Agent Role

By using our platform, you authorise Seaty to act as your commercial agent for the purpose of processing ticket sales and managing event funds. Seaty will receive payments from attendees on your behalf, hold these funds until after your event concludes, and then disburse the funds to you, less any applicable service fees. This does not apply if you use Stripe Connect to manage payments directly.

Funds Management and Interest

Seaty holds all event funds until after the event to ensure attendee refunds if necessary. Seaty may earn interest on these held funds. By agreeing to these terms, you consent to Seaty retaining any interest earned on the funds while they are held. This does not apply if you use Stripe Connect to manage payments directly.

Your Agreement

By utilizing the Services provided by Seaty for event organisation and ticket sales, you acknowledge and agree to these terms, which are integral to the broader Terms of Service governing the use of the Seaty platform.

Your Use of the Services (For Event Attendees)

Access and Use of Services

As a guest or event attendee using Seaty, you're granted access to a variety of services designed to enhance your event-going experience. This includes: These services are provided to ensure a straightforward and enjoyable process for discovering and attending events.

Restrictions on Use

In utilising the Seaty platform, you agree to use our services responsibly and within the bounds of our terms, including not:

All Sales Final

Tickets are non-refundable and non-exchangeable unless the event is cancelled or rescheduled by the organiser. In such cases, any refunds or exchanges are at the organiser’s discretion. Seaty does not host or run events. If an event is cancelled or altered, the organiser is responsible for handling refunds or compensation.

Purchasing Tickets

When you purchase tickets through Seaty, you enter into an agreement directly with the event organiser, not Seaty. We facilitate the transaction, but the event organiser is responsible for the event and any issues related to your purchase. As such:

Payment and Refund Policy

When purchasing tickets through Seaty, you acknowledge that Seaty acts as an agent for the event organisers, handling payments on their behalf. In the event of a cancellation or significant issue with the event, refunds will be processed according to our policies and the event organiser's terms. Event organisers may choose to handle payments directly through Stripe Connect, but are still bound by our Terms of Service as outlined on this page.

Feedback and Reviews

We value your feedback and encourage you to share your experiences with the events you attend through the Seaty platform. However, it's important to understand the following terms regarding reviews:

Your Agreement

By using the Seaty platform to explore events and purchase tickets, you agree to these terms, contributing to a respectful and enjoyable community for all attendees.

Nature of Service and Transaction Relationships

Agreement Between Attendee and Event Organiser

When an Attendee purchases a ticket for an event listed on Seaty, they are entering into a direct contractual relationship with the Event Organiser. The agreement for the sale and purchase of the event ticket is solely between the Attendee and the Event Organiser. Seaty acts as a platform to facilitate this transaction and is not a party to the contract.

Seaty's role is strictly limited to providing a service that allows Event Organisers to list events and Attendees to purchase tickets. Seaty does not host, endorse, or assume responsibility for the actual events. The responsibility for the event's execution, including but not limited to its quality, cancellation, or any other aspect related to the event, lies entirely with the Event Organiser.

No Accountability of Seaty for Event and Ticket Sales

Attendees and Event Organisers acknowledge that Seaty is not accountable for the sale or provision of tickets beyond facilitating the transaction through its platform. Any complaints, refunds, or disputes related to the event or ticket must be resolved between the Attendee and the Event Organiser, without involving Seaty.

Service Fees

Attendees and Event Organisers agree that Seaty may charge service fees for the use of its platform. These fees are for the provision of services by Seaty to facilitate the sale of tickets and are separate from the ticket price set by Event Organisers. The transaction between Seaty and any party regarding service fees is governed by these Terms and Conditions. Service fees may either be handled and consumed by the Event Organisers, or passed on to the Attendees, depending on the event configuration as defined by the Event Organisers.

Acceptance of Terms

By using Seaty's services, both Attendees and Event Organisers agree to the terms outlined in this section. They acknowledge that their transaction is with each other and that Seaty's role is limited to providing a platform for facilitating this transaction.

Cancellation/Alteration of Events

Event Cancellation Policy

In the event of a cancellation or any alteration to the event that necessitates refunds, it is the responsibility of the Event Organiser to directly manage and process refunds for tickets to attendees. Seaty is not responsible for issuing refunds for any events that are cancelled, postponed, or fail to go ahead as planned, as the contractual agreement for ticket sales rests solely between the Attendee and the Event Organiser.

Attendees and Event Organisers acknowledge that Seaty is a platform facilitating the connection between Event Organisers and attendees for the purpose of ticket sales. Seaty is not responsible for the organisation, promotion, or execution of events listed on its platform. Consequently, Seaty assumes no responsibility or liability for events that are canceled, postponed, or fail to proceed as advertised. All inquiries, complaints, and requests for refunds due to a canceled or unsuccessful event must be directed to the Event Organiser, who is entirely responsible for addressing such matters. Event Organiser's are obligated to provide and keep up to date their contact details in the event editor when they create an event, which will be shown on the event landing page. Seaty is not a party to the contract of sale for event tickets, does not host or endorse events, and assumes no responsibility for the cancellation of events or the issuance of refunds.

Financial Responsibilities

The Event Organiser is responsible for issuing refunds to attendees in accordance with their refund policy as stated at the time of ticket purchase. The terms of refund policies must be clear, accessible, and in compliance with applicable laws and regulations. Event Organisers agree to indemnify Seaty against any claims, costs, damages, and expenses arising from their failure to adequately fulfill their obligations regarding event cancellations, including but not limited to the issuance of refunds to attendees.

Attendees understand and agree that any claims for refunds in the case of cancelled or altered events must be directed exclusively towards the Event Organiser. Attendees agree not to pursue Seaty for refunds, including initiating credit/debit card chargebacks against Seaty, for events that are cancelled or do not proceed as planned. The Attendee's recourse for refunds, complaints about cancellations, or any disputes related to event cancellation is solely and entirely with the Event Organiser.

It is understood that any fees payable to Seaty for the use of its platform services are entirely separate from the transaction between the Attendee and the Event Organiser. Seaty’s Service Fees are non-refundable under all circumstances, including event cancellations or ticket refunds. If a refund is issued for tickets, Seaty will retain any Service Fees agreed upon at the time of the original transaction. By utilising our services, both Attendees and Organisers acknowledge and accept that these fees serve as compensation for Seaty’s platform and remain due to Seaty.

Agreement of Terms

By using Seaty's platform, both attendees and Event Organisers agree to these terms. They acknowledge that the financial transaction and contractual relationship regarding event attendance are exclusively between the attendee and the Event Organiser. Seaty's role is limited to providing a service for the sale and purchase of tickets, and it collects service fees separately for this purpose. Both parties, by accepting these Terms of Service or by using the site, agree that Seaty is not liable for canceled events or for the fulfillment of refunds and complaints related to such cancellations.

Payment Methods

Overview

There are two types of payment processing options Organisers may choose when using the Services: Depending on the payment processing option the Organiser selects when using the Services, monetary payments will be made to the Organiser directly by Buyers (via OMPP) or by Seaty (via SPP), in each case as described below.

Organiser Managed Payment Processing

(a) Independent Relationship When using OMPP, Organisers and Buyers enter an agreement whereby any monies due for collection from event ticket(s) are entirely outside of all Seaty services. OMPP ticket orders include: As a Buyer purchasing a ticket on this platform, you acknowledge that you are not purchasing any goods from Seaty. Seaty is utilised to facilitate the transaction of goods directly from an independent Event Organiser to a Buyer (Attendee) and will not be held responsible, by an Organisation or a Buyer, for the delivery or support of said goods, nor accountable for refunds where we do not possess the funds for those goods. (b) Service Fees Organisers will collect all monies directly from Buyers under the OMPP option. Seaty is not involved in, nor responsible for, the collection of payment, and all Services are provided as a means to track orders and payments between Organisers and Seaty users. Seaty does not charge any Service Fees for the use of OMPP related ticket orders.

Seaty Payment Processing

(a) Payment Process When an Event Organiser elects to use Seaty for the collection of Event Ticket Fees, payment processing is conducted directly through a secure provider chosen by Seaty. Under the SPP option: (b) Refunds Under the SPP option: (c) Chargebacks Under the SPP option, any transaction chargebacks initiated by a Buyer for any reason with respect to an event shall be charged back to the Organiser. All communications and disputes regarding chargebacks are between the Organiser and Buyer, and Seaty will not be responsible or liable for, and the Organiser agrees to fully indemnify Seaty and its affiliates for, chargebacks issued in the course of using the SPP option.

Seaty’s Authority to Resolve Support Cases and Issue Refunds

As part of our role as a ticketing platform and commercial agent for Event Organisers, Seaty reserves the right to handle any support case or complaint at its sole discretion, regardless of whether the Attendee has initially contacted Seaty or the Organiser. This may include, without limitation: By listing and selling tickets through Seaty, Organisers acknowledge that Seaty may, at its sole discretion, make the final determination on whether a refund should be granted to an Attendee. Any refunds issued by Seaty on the Organiser’s behalf will be deducted from the Organiser’s funds held by Seaty. If adequate funds are not available, the Organiser must promptly reimburse Seaty for the refunded amount and any associated fees or costs. This provision does not limit any other rights or remedies available to Seaty under these Terms (including, for example, the right to “force a refund” as stated elsewhere).

Non-Exclusive Remedies

(a) Payment In the event that an Organiser fails to pay any amount owed to Seaty pursuant to this TOS when due, such amount shall accrue interest from the due date until paid in full at a rate equal to the lesser of (a) ten percent (10%) per annum, or (b) the maximum amount permitted by applicable law. Should any amounts be owed by the Organiser to Seaty under this TOS or otherwise, Seaty may: If payment for any amounts due to Seaty is not made when due, Seaty reserves the right, at its sole discretion and without limiting its other rights and remedies, to terminate the Organiser's registration for the Services and cancel all other events listed by the Organiser. (b) Confirmation Upon receipt of a credit card authorisation for each individual ticket purchase, Seaty generates a ticket order for the related Organiser's event. Organisers agree to unconditionally accept, honour, and fulfil all ticketing commitments confirmed by Seaty through the Services. It is the Organiser's responsibility to verify the Buyer's membership status, confirmation number, and any event restrictions prior to the event. (c) Taxes; Withholding

Your Registration Obligations

To be a registered user of the Services, whether as an Organiser or an Attendee, you agree to: If you provide any information that is untrue, inaccurate, not current, or incomplete, or if Seaty has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Seaty reserves the right to suspend or terminate your accounts and refuse your current or future use of the Services (or any portion thereof). Seaty is concerned about the safety and privacy of all its users, particularly children. Therefore, you must be at least 18 years of age, or the legal age of majority in your jurisdiction if it has an older age of majority, to register for an account.

Account Security and Responsibility

As part of the Site registration process, you will create a password and account. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to: Seaty cannot and will not be liable for any loss, damage, or other liability arising from your failure to comply with this section or from any unauthorized access to or use of your account. In the event of any dispute between two or more parties as to account ownership, you agree that Seaty shall be the sole arbiter of such dispute in its sole discretion and that Seaty’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.

Content

Site Content

You agree that all material, including without limitation information, data, software, text, design elements, graphics, images, and other content (collectively, "Content"), contained in or delivered via the Services or otherwise made available by Seaty in connection with the Services (collectively, "Site Content"), is protected by copyrights, trademarks, service marks, trade secrets, or other intellectual property and proprietary rights and laws. Seaty may own the Site Content or portions of the Site Content may be made available to Seaty through arrangements with third parties. Except as expressly authorized by Seaty in writing or in connection with your use of the intended functionality of the Services, you agree not to: Reproducing, copying, or distributing any Site Content for any other purpose is strictly prohibited without the express prior written permission of Seaty. You shall use the Site Content only for purposes that are permitted by this TOS and any applicable laws and regulations (foreign and domestic). Any rights not expressly granted herein are reserved.

Your Content

You acknowledge and agree that if you contribute, provide, or make available any Content to the Site ("Your Content"), you hereby grant to Seaty a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, re-licensable (through multiple tiers) right and licence to use, reproduce, adapt, modify, distribute, translate, publish, create derivative works from, perform, display, and otherwise exploit Your Content, in whole or in part, in any media now known or hereafter developed, for any purpose whatsoever. You represent and warrant that you have all the rights, power, and authority necessary to grant the foregoing licence, and that all Your Content: In addition, Your Content must be accurate and truthful. Seaty reserves the right to remove any of Your Content from the Site at any time if Seaty believes, in its sole discretion, that it does not comply with this TOS. Furthermore, you agree that Seaty may use your name and logo (whether or not you have made it available through the Site) for the purpose of identifying you as an existing or past customer of Seaty both on the Site and in marketing and promotional materials.

Conduct

Certain Restrictions

You understand that you are liable for all Content, in whatever form, that you provide or otherwise make available to or through the Services, including to Buyers and other users of the Services. You agree not to use the Services to:

Certain Remedial Rights

You acknowledge that Seaty does not pre-screen any Content provided or made available by you or any third party in connection with the Services, but that Seaty and its designees shall have the right (but not the obligation) in their sole discretion to: You acknowledge and agree that Seaty may preserve your Content and may also disclose your Content for any reason, including without limitation if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: You understand that the technical processing and transmission of the Services, including Your Content, may involve:

Sub-domains and Links

Seaty may provide you with the right to use a sub-domain or link within the Site (e.g., Seaty.co.uk/[event-tag]). All such sub-domains and links are the sole property of Seaty. In the event Seaty provides you with a sub-domain or link, your right to use such sub-domain or link may be terminated by Seaty at any time (with or without notice) for any reason or no reason.

Special Considerations for International Use

Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. By way of illustration and not limitation, you agree to comply with all applicable laws and regulations (foreign and domestic) regarding the transmission of technical data exported from the United Kingdom or the country in which you reside. In addition, the Services are subject to United Kingdom export controls. No part of the Services may be exported or re-exported into, or to a national or resident of, any country to which the U.K. has embargoed goods and/or services of the same type as the Services. By using the Services or any part thereof (including by downloading any Software), you represent and warrant that you are not located in, and you are not a national or resident of, any such country.

Additional Services

Seaty may, upon request, and for such fees as Seaty may establish from time to time in its sole discretion, provide additional services to you beyond the functionality of the Site, including without limitation leasing ticket scanning and other equipment, providing consultants and staffers to assist you on the date of your event, and providing dedicated account management services. All such additional services, whether provided prior to, during or following your event, shall be deemed a part of the Services and subject to all the terms and conditions of this TOS. Such additional services shall be set forth in a written Agreement in conjunction with this TOS, Seaty Equipment Lease Agreement, and/or other written agreement between you and an authorised officer of Seaty, and shall set forth the Service Fees and the other terms and conditions relating to such additional services. As a condition to the lease of any equipment, you shall enter into a separate Seaty Equipment Lease Agreement.

Indemnity

You agree to defend, indemnify and hold Seaty, and its affiliates, and each of its and their respective officers, directors, agents, co-branders, other partners, and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable attorneys and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise), or investigation made by any third party (each a "Claim") due to or arising out of: your Content; your or any of your affiliates, or any of your or your affiliates officers, directors, agents or employees, use of, contribution to or connection with the Services or violation of any rights of another; your event(s); and/or your violation of this TOS. Seaty shall provide notice to you of any such Claim, provided that the failure or delay by Seaty in providing such notice shall not limit your obligations hereunder. Seaty reserves the right to assume the exclusive defence and control of any matter which is subject to indemnification under this Section, and in such case, you agree to cooperate with all reasonable requests in assisting Seaty defence of such matter.

Service Modifications/Suspensions

Seaty reserves the right, at any time and from time to time, to modify, suspend, or discontinue, temporarily or permanently, the Services (or any part thereof) for any reason or no reason, with or without notice. Under no circumstances will Seaty refund any Service Fees charged to event organisers or attendees. These Service Fees represent the cost of using Seaty’s platform and remain due even if the related event tickets are subsequently refunded. You agree that Seaty shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

Termination

Seaty, in its sole discretion, may terminate your password, accounts (or any part thereof) and/or your right to use the Services, and remove and discard any and all of Your Content within the Services, at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due Seaty, or if Seaty believes that you have violated or acted inconsistently with the letter or spirit of this TOS. You agree that any termination of your right to use the Services may be effected without prior notice, and acknowledge and agree that Seaty may immediately deactivate or delete your account and all related Content and files related to your account and/or bar any further access to such files or the Services. Further, you agree that Seaty shall not be liable to you or any third-party for any termination of your right to use or otherwise access the Services. All provisions of this TOS that by their nature should survive termination of your right to use the Services shall survive (including, without limitation, all limitations on liability, releases, and indemnification obligations, disclaimers of warranties, and intellectual property protections and licences).

Links

The Services may provide, or third parties may provide, links to other Internet websites or resources. Because Seaty has no control over such websites and resources, you acknowledge and agree that Seaty is not responsible for the availability of such websites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such websites or resources. You further acknowledge and agree that Seaty shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with any use of or reliance on any such Content, advertising, products, services or other materials available on or through any such website or resource.

Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. Seaty hereby expressly disclaims all warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, title, non-infringement, and fitness for a particular purpose. Seaty makes no warranty that: ** Seaty is not responsible and shall have no liability for the content, products, services, actions, or inactions of any user, buyer, or other non-organiser, organiser, or third party before, during, and/or after an event; and Seaty will have no liability with respect to any warranty disclaimed in points (i) through (v) above. You acknowledge that Seaty has no control over and does not guarantee the quality, safety, or legality of events advertised, the truth or accuracy of any users' (including buyers', other non-organisers' and organisers') content or listings, or the ability of any user (including buyers and organisers) to perform, or actually complete a transaction. In addition, Seaty is not affiliated with, and has no agency or employment relationship with, any third-party service provider used in conjunction with the Services and Seaty has no responsibility for, and hereby disclaims all liability arising from, the acts or omissions of any such third-party service provider. The foregoing disclaimers shall not apply to the extent prohibited by applicable law. ** Notwithstanding the foregoing, you may report the misconduct of users, buyers, other non-organisers, organisers, and/or third parties in connection with the Site or any Services to Seaty. Seaty, in its sole discretion, may investigate the claim and take necessary action.

Limitation of Liability

Seaty, its payment processing partners, licensors, and any applicable card schemes shall not be liable under any circumstances or under any legal theory, whether in tort, contract, or otherwise, with respect to the Services, or any other subject matter of this TOS, for: Seaty, its payment processing partners, licensors, and any applicable card schemes shall have no liability with respect to any of your content or any content of any other user of the Services. The foregoing limitations shall not apply to the extent prohibited by applicable law.

Release

In consideration of being permitted to access and use the Services, you herewith agree to release Seaty, and its affiliates, and every of its and their individual officers, directors, agents, co-branders, alternative partners, and employees from all damages (whether direct, indirect, incidental, of import or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of or in any manner connected with disputes between you and third parties (including alternative organisers, buyers, and alternative non-organisers) in reference to the Services, your access and use of the Services, or your event.

Privacy

All information provided by you or collected by Seaty in reference to the Services is ruled by Seaty’s Privacy Policy, a replica of that is found at https://www.seaty.co.uk/Docs/Privacy, which is herewith incorporated by reference into this TOS. Seaty strongly recommends that you review the Privacy Policy closely. Seaty shall not be responsible for protecting any info submitted to the site and isn't liable for the protection of privacy of electronic message or different info transferred through the net or any other network that you could use. Please bear in mind that if you opt to disclose personally identifiable info on the Services, this info could become public. Seaty doesn't control and shall not be answerable for the acts of you or any other users (whether Organisers, Buyers, different non-Organisers or otherwise) of the Services.

Notice

Notices to you may be created via either email or regular mail to the address in Seaty’s records. The Services can also provide notices of changes to the present TOS or alternative matters by displaying notices or links to notices to you typically on the Services. Any notice from you to us shall be sent by email to the email address Support@Seaty.co.uk.

Trademark Information

The trademarks, service marks, and logos of Seaty (the "Seaty Trademarks") used and displayed in reference to the Services are registered and unregistered trademarks or service marks of Seaty. Different company, product, and service names employed in reference to the Services could also be trademarks or service marks owned by third parties (the "Third Party Trademarks", and, conjointly with Seaty trademarks, the "Trademarks"). The giving of the Services shall not be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed in reference to the Services without the previous written consent of Seaty specific for every such use. The trademarks may not be used to disparage Seaty, any third party or Seaty’s or third party's products or services, or in any manner (in Seaty’s sole judgment) which will damage any goodwill within the trademarks. Use of any trademarks as a part of a link to or from any web site is prohibited unless Seaty approves the institution of such a link by previous written consent specific for every such link. All goodwill generated from the employment of any Seaty Trademark shall habituate to Seaty’s profit.

General

Entire Agreement

This TOS constitutes the whole agreement between you and Seaty and governs your use of the Services as an Organiser, superseding any previous or contemporaneous agreements, proposals, discussions or communications between you and Seaty on the topic matter hereof, apart from any written Ticketing Services Agreement, Seaty equipment Lease Agreement or supplement Agreement between you and an authorised officer of Seaty with reference to a such event or events. You furthermore could also be subject to extra terms and conditions which will apply once you use affiliate services, third party Content or third party software package or the Services in a manner apart from as ruled by this TOS.

Choice of Law

This TOS and therefore the provision of the Services to you are ruled by the laws of the united kingdom, in and of itself laws are applied to agreements entered into and to be performed entirely within the united kingdom by its residents.

Arbitration

Any disputation or claim arising out of or concerning this TOS or the supply of the Services shall be solely settled by binding arbitration in accordance with united kingdom law. Any such disputation or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or disputation of any other party. The arbitration shall be conducted in West Midlands, united kingdom, and judgment on the arbitration award is also entered in any court having jurisdiction thence. Subject to the preceding arbitration provision, you and Seaty conform to experience the non-public jurisdiction of the courts placed within the city of Birmingham, united kingdom.

Waiver and Invalid Provisions

The failure or delay of Seaty to exercise or enforce any right or provision of this TOS shall not represent a relinquishment of such right or provision. No oral relinquishment, amendment or modification shall be effective in any circumstance at all. If any provision of this TOS is found by an intermediator or court of competent jurisdiction to be invalid, the parties even so agree that the intermediator or court ought to endeavour to present effect to the parties' intentions as mirrored within the provision, and also the different provisions of this TOS shall stay in full force and effect.

Filing a Claim

You agree that notwithstanding any statute or law to the contrary, any claim or explanation for action arising out of or associated with use of the Services or this TOS must be filed inside two (2) months once such claim or reason for action arose or be forever barred.

Violations of TOS

Please let us know of any violations of this TOS by email to Support@Seaty.co.uk.

Segment Titles

The segment titles in this TOS are just for reference and have no legal or contractual impact.

Refund Policy

Default No-Refund Policy

Unless otherwise specified by Seaty or the event organiser, all ticket purchases are considered final, non-refundable, and non-exchangeable. Once a ticket is purchased, you acknowledge that you are not entitled to a refund or an exchange, except in cases specifically permitted by:

Organiser Responsibility for Event Cancellations or Changes

If an event is cancelled, postponed, moved to a different venue, or otherwise materially changed, the event organiser bears sole responsibility for handling all refunds or compensation due to affected attendees. By purchasing a ticket: Seaty acts only as a ticketing platform, connecting attendees to third-party organisers. In the event of cancellations or major schedule/venue changes, any questions, concerns, or claims should be addressed directly to the event organiser.

Seaty’s Limited Role

Seaty’s role is limited to facilitating the purchase of tickets and, in certain cases, collecting payments on behalf of the organiser. Seaty does not assume liability for: By using our platform, you acknowledge that any complaints or claims about the content, quality, or delivery of an event are the organiser’s responsibility to address.

Enhanced Refund Service (ERS)

If you purchased our optional Enhanced Refund Service (ERS), you may be eligible for a refund under certain personal circumstances (e.g., illness, travel warnings). For full details on coverage and exclusions, please refer to the ERS terms in this document. **Note:**The ERS covers scenarios outside of event cancellations or changes (organiser-driven). For organiser-related changes, refer to the section above regarding cancellations and alterations.

Attendee’s Obligations

By purchasing a ticket through Seaty, you acknowledge and agree to the following:

Additional Legal Considerations

Nothing in this Refund Policy is intended to override or limit your statutory rights under UK consumer law, but please be aware that the general rule for ticketed events is that tickets are non-refundable unless otherwise stated. If you have questions about your consumer rights, you may wish to seek independent legal advice.

Chargeback Policy

Overview

This Chargeback Policy applies to all parties using the Seaty platform: Seaty Ltd (“Seaty”), the Buyer (“Attendee”), and the Event Organiser (“Organiser”). A chargeback occurs when a Buyer disputes a card payment for tickets purchased through our Services. Chargebacks can result in substantial fees and reputational harm to Seaty. By using our platform, each party acknowledges and agrees to the following terms, in accordance with UK law.

Buyer (Attendee) Responsibilities and Liabilities

1. Fraudulent or Unauthorised Chargebacks
Any chargeback initiated contrary to the terms of this agreement, or in a manner deemed fraudulent or in breach of these Terms of Service, may result in legal and financial repercussions for the Attendee. Seaty takes fraudulent claims extremely seriously and will pursue all available remedies under the law. 2. Fees and Costs Incurred by Seaty
If a chargeback dispute is decided in Seaty’s favour by the card issuer or relevant financial institution, the Attendee will remain liable for all fees and charges incurred, including Seaty’s administrative costs in dealing with the dispute. A minimum fee of £50 will apply, although it may be higher depending on the specific circumstances. By purchasing tickets or using our Services, the Attendee agrees to these potential charges and acknowledges that Seaty may invoice the Attendee for these costs. 3. Liability Even if the Bank Finds in the Attendee’s Favour
If the bank or financial institution finds in the Attendee’s favour, but Seaty has evidence that the Attendee has breached our Terms of Service or acted fraudulently, Seaty may still invoice the Attendee for the full cost of the tickets and any fees or administrative charges, which shall be no less than ** £50**. By using the Seaty platform and purchasing tickets, the Attendee expressly agrees to this condition.

Event Organiser Responsibilities and Liabilities

1. Chargeback Disputes Involving Organisers
Seaty will, in the first instance, use all reasonable efforts to mitigate the impact of any chargeback on the Organiser. This may include attempting to recover outstanding amounts from the Attendee where possible. 2. Organiser Breach or Mishandling
If a chargeback is found to be valid owing to any mishandling, breach of terms, or misrepresentation by the Organiser, all costs, fees, and liabilities associated with the chargeback will be passed on to the Organiser. By creating or hosting an event on Seaty, the Organiser acknowledges and agrees to be fully responsible for these costs.

Seaty’s Limited Responsibility

Seaty is a ticketing platform and does not accept responsibility for any chargeback fees beyond our administrative role in facilitating event ticket sales. By using our Services—whether as an Attendee or an Organiser—you explicitly acknowledge that Seaty is not liable for any charges, penalties, or losses incurred due to chargebacks initiated by Buyers or any other third parties. Both Organisers and Attendees agree that Seaty will not absorb or be held liable for the financial impact of a chargeback and that any dispute or fees assessed will be the responsibility of either the Organiser or the Attendee based on the specific circumstances of the claim.

Seaty Service Fees

Nature and Scope of Fees

Seaty (“we,” “us,” “our”) provides an online platform that enables Event Organisers and Attendees (collectively, “Users”) to engage in ticket transactions. As compensation for the provision of our Services, we charge certain fees (“Service Fees”). These Service Fees apply: By using our platform to buy or sell tickets, you expressly agree to the imposition of these Service Fees according to our Terms of Service.

Non-Refundable Policy

Under no circumstances will Seaty refund any Service Fees once a transaction has been completed, including (but not limited to): These fees are considered payment for our Services, which are rendered when the ticketing transaction is processed. Attendees and Organisers acknowledge that any subsequent decision to cancel or alter an event, or to provide a refund for tickets, does not entitle them to a return of Service Fees paid to Seaty. This provision is made in accordance with applicable UK law governing the sale of services. Any statutory rights that cannot be lawfully excluded or limited remain unaffected.

Separate from Ticket Purchases

Service Fees collected by Seaty are distinct from the actual ticket price or any other charges imposed by the Event Organiser. For clarity:

Organisers’ Agreement

By listing and selling tickets through Seaty, Event Organisers acknowledge and agree to the following: