Buying Event Tickets: Step-by-Step Booking Guide

• Browse and select events by date
• Choose specific seats or general admission tickets
• Apply discount codes
• Complete secure payment
• Receive instant confirmation with QR codes for entry

At a glance: Find your event, select your tickets, complete checkout, and receive your confirmation email with entry QR codes.

Think of it this way:

• The event page shows you what's available and when
• The booking toolbar tracks your selections and holds them temporarily
• Checkout collects your details and payment
• Confirmation gives you everything you need for entry

• The event's booking link (provided by the organiser)
• A valid email address
• Payment method (debit/credit card)

• Discount code (if you have one)
• Account login details (if you already have a Seaty account)
• Private event password (if attending a private event)

• Chrome, Firefox, Safari, or Edge
• Browser settings allowing interactive content
• Cookies enabled for your session

Note: While you can purchase on mobile browsers, the seating plan selection works best on tablets or desktop computers for precise seat picking.

• Email invitations
• Social media posts
• Their website
• Printed promotional materials
• SMS messages

1. When you visit the event page, you'll see a password entry form
2. Enter the password provided by the organiser
3. Click "Confirm" to access the event
4. The password is stored in your browser for future visits

Note: Private events are typically for closed groups like school events, member-only performances, or corporate functions.

• About - Event name, organiser, venue details, description, images, and branding
• Book - Date selection and ticket booking
• Venue - Venue information and location
• Schedule - Event schedule and timetable
• My Tickets - Your purchased tickets and order history (when signed in)
• Files - Downloadable resources from the organiser
• FAQ - Frequently asked questions about the event
• Help - Contact and support information

• "Prices" button shows all available ticket categories and their costs
• Prices may vary by seat location for seated events
• Some events show automatic discounts (member prices, early bird offers)

• The date is pre-selected
• You'll see the date and time at the top of the page
• Skip directly to ticket selection

1. Navigate to the Book tab on the event page
2. Available dates are shown in a list, grouped by month with daily rows and time slot buttons
3. Select your preferred date and time
4. The page updates to show availability for that date
5. Previously selected tickets are cleared when changing dates

• Green: Tickets available (up to 75% sold)
• Yellow: Selling well (75-90% sold)
• Red: Almost sold out (over 90% sold)
• Grey: Sold out, past event, or suspended

1. Each tour date shows separately with venue information
2. You can book tickets for multiple tour dates in separate orders
3. Each date may have different ticket types and pricing

Ticket type selection showing Seated Tickets with price range and General Admission Tickets options

Interactive seating plan showing rows of seats with category colour coding, stage area, and zoom controls

1. Pan and zoom the seating plan using mouse/touch gestures
2. Different colours indicate different price categories
3. Hover over seats to see category and price
4. Click the "Prices" button to view all categories

1. Click on an available seat to select it (turns selected/highlighted)
2. Click again to deselect
3. Seats show their current status:
   • Available: Can be selected (shown in category colour)
   • Selected: Currently selected by you (highlighted)
   • Locked: Temporarily held by another customer (grey)
   • Purchased: Already sold (grey)
   • Requested: Pending approval (grey)

• Seat number (e.g., "A12", "Row F Seat 23")
• Price category name
• Price (including any per-ticket fees)
• Any restrictions or notes

• Pillars: Marked on seating plans to indicate obstructed views
• Sections: Named areas of the venue (e.g., "Stalls", "Circle", "Balcony")
• Aisles: Show venue layout for navigation

General admission ticket category selection

1. Browse available ticket types (Adult, Child, Student, etc.)
2. Each category shows:
   • Name and description
   • Price
   • Number of people included (if applicable)
   • Any restrictions
   • Available quantity

1. Use the quantity selector (+ and - buttons or dropdown)
2. Maximum 30 tickets per category for customers
3. Some categories may have lower limits set by the organiser
4. Availability updates in real-time

• Family tickets (e.g., "2 Adults + 2 Children")
• Group packages
• Multiple ticket types within one category

• Categories show as "Sold Out" when fully booked
• You cannot add sold-out tickets to your basket
• Check other dates if available

• Physical programmes
• Digital programmes
• Souvenir items

• Pre-order interval refreshments
• Meal packages
• Bar vouchers

• Car park spaces
• Accessible parking
• VIP parking

1. Scroll down to the "Merchandise" or "Extras" section
2. Select quantities using + and - buttons
3. Extras are added to your basket alongside tickets
4. You can add extras before or after selecting seats/tickets

Note: Some organisers offer extras during checkout. If prompted, you can add merchandise to your order before finalising payment.

• Text showing "Minimum X required per order" on the order page
• Validation message if you try to checkout without meeting minimums

• Car park tickets (often minimum 1 required if purchasing tickets)
• Group packages (minimum group size)
• Special entry requirements

• Customers: You'll see an error message listing which categories need more quantity
• Admins: You'll see a warning but can override with confirmation

Note: Not every event uses add-ons. If the organiser hasn't set any up, this step is skipped entirely and you'll go straight to checkout.

1. You'll see each available add-on with its name, a short description, and the price (or "Free" if there's no charge)
2. Use the + and − buttons to choose how many you'd like
3. Click Continue to carry on to checkout — this works whether you've added any add-ons or left them all at zero
4. Add-ons are entirely optional; there's nothing extra to do if you don't want any — just Continue
5. If you close the dialog to go back and change your tickets, it will appear again the next time you click Order, so you won't miss the chance to add an extra

Note: Add-ons don't appear in the main ticket list on the first step — only after you click Order. This is intentional, so add-ons stay paired with real tickets.

• Number of tickets/items selected
• Total price (including all fees)
• Any active discount information

Note: Your seat/ticket selection is temporarily locked to prevent others from booking them while you complete your order. A countdown timer appears during checkout showing how long your selection is held.

• Click seats again to deselect them
• Change ticket quantities using +/- buttons
• Remove all items by clicking "Clear" (if available)
• Switch dates to start fresh

Note: Once you click "Order Tickets" or "Checkout", you enter the checkout process and must complete or cancel the order to change your selection.

1. Review your selection in the booking toolbar
2. Ensure the total price matches your expectation
3. Click "Order Tickets" or "Checkout" button
4. The checkout modal/window opens

• Seat number (if seated)
• Category name
• Price per ticket
• Any per-ticket fees
• Subtotal for this ticket type

• Item name and quantity
• Price per item
• Subtotal

• Subtotal (before discounts and fees)
• Discount (if applied)
• Booking fees (if applicable)
• Enhanced Refund Service (if selected)
• Donation (if added)
• Total amount

1. Click "Enter discount code" button
2. Type or paste your code (case-insensitive)
3. Click "Apply"
4. If valid, you'll see a success message and updated total
5. If invalid, you'll see an error message

• Applied automatically if you qualify (member prices, early bird, etc.)
• Show as "(Automatic)" in the discount name
• No code needed

• Require you to enter a specific code
• Show the code in the discount name once applied
• Can be removed by clicking "Clear discount code"

• Valid for one order only
• May be tied to specific ticket categories
• Expires once used or after a time limit

• "Discount not valid for this order" means your tickets don't qualify
• "No valid discount code found" means the code doesn't exist or has expired
• Discounts may apply to specific ticket categories only

• Most common option
• Secure payment via Stripe
• Supports UK debit/credit cards
• Includes additional card processing fees (if applicable)
• Instant confirmation

• Invoice (for approved organisations)
• Cash on Door (for specific events)
• Bank Transfer (for high-value bookings)
• Offline Payment (admin orders only)

• Fixed fee per order (e.g., £1.50)
• Percentage of order total (e.g., 2.5%)
• Both fixed + percentage
• Shown clearly before payment

• Illness or injury preventing attendance
• Family emergencies
• Transport disruptions
• Other valid reasons for non-attendance

1. Select "Add Enhanced Refund Service" during checkout
2. Additional fee is added to your order (typically 10-15% of ticket price)
3. If you can't attend, submit a refund request with documentation
4. Get a full refund if claim is approved

Note: Terms and conditions apply. Read the refund service policy before purchasing.

1. Select a suggested amount or enter a custom amount
2. Donation is added to your order total
3. Fully optional and can be skipped
4. Goes directly to the event organiser

• First name and last name
• Email address (for ticket delivery)
• Phone number (optional, for event day contact)

• Your details may be pre-filled
• You can update them for this order
• Changes don't affect your account (order-specific)

• Dietary requirements
• Accessibility needs
• T-shirt sizes
• Age confirmation
• Emergency contact information

• Text fields (open answers)
• Dropdowns (select from options)
• Required vs optional (marked with *)
• Per-order questions (asked once)
• Per-ticket questions (asked for each ticket)

Note: Answer all required questions (marked with *) before you can complete your order.

• Leave special requests
• Mention access requirements
• Ask questions for the organiser
• Provide reference numbers

Note: This is not guaranteed to be seen before the event. For urgent matters, contact the organiser directly.

1. Review the order summary carefully
2. Check the timer - ensure you have time to complete payment
3. Read the terms and conditions (if shown)
4. Understand the refund/cancellation policy

Note: By completing your purchase, you agree to:

• The organiser's event terms
• Seaty's Terms of Service
• Seaty's Privacy Policy
• Any specific conditions for this event

1. Card number (16 digits)
2. Expiry date (MM/YY)
3. CVC security code (3 digits on back, 4 on front for Amex)
4. Billing postcode

• All payment data encrypted
• Payment processing is fully secure and compliant with banking regulations
• Seaty never stores your full card details
• Your bank may require additional verification for certain transactions

1. After entering card details, your bank may show a verification screen
2. Approve the payment using your bank's app, SMS code, or biometrics
3. Complete verification within the time limit
4. You'll return to Seaty automatically after approval

• "Processing payment..." message shows while payment is being verified
• Do not close the browser window or click back
• This typically takes 10-30 seconds
• If it takes longer, payment may require additional verification

• Contact your bank - they've rejected the payment
• Try a different card
• Check your card has sufficient funds/credit
• Ensure card details are correct

• Verification was not completed in time
• Try again with your verification method ready
• Ensure your bank has your current contact details

• The session expired during payment
• Your tickets are released back to availability
• Start the booking process again

• Refresh the page and try again
• If funds were taken, wait 10 minutes for confirmation email
• If no email, payment was not completed - funds will be returned
• Contact support if concerned

• Success message appears
• Order number/reference shown
• Summary of your tickets
• Next steps information

• Order confirmation and reference number
• Event details (name, date, venue)
• Ticket details (seats/categories)
• QR codes for entry (attached as PDF or in email)
• Calendar event attachment
• Organiser contact information
• Terms and conditions

Note: Save this email or add tickets to your mobile wallet for event entry.

1. Sign in to seaty.co.uk with your email
2. Click on the event
3. View your tickets and QR codes
4. Download ticket PDFs

1. Download the Seaty app (iOS/Android)
2. Sign in with the same email used for purchase
3. Your tickets appear automatically
4. Add to Apple Wallet or Google Wallet

• Used to identify your booking
• Needed for any queries or changes
• Quote when contacting the organiser
• Keep this safe for your records

• Each ticket admits one person (unless stated otherwise)
• Seated tickets: Your specific seat is reserved
• General admission: Entry at the specified date/time
• Your name/email is linked to these tickets

• Items are reserved for collection at the event
• Or posted to you (depending on organiser setup)
• Quantities confirmed in your order confirmation

• Many tickets cannot be transferred to another person
• Check organiser's policy in confirmation email

• Tickets are only valid for the specific date/time shown
• Cannot be used for different performances

• Most events have limited or no refund options
• Enhanced Refund Service may provide protection
• Check the specific event's policy

• May need to show ID matching the ticket name
• Print or digital tickets accepted (check with organiser)
• Age restrictions may apply

• For different dates of the same event
• For different ticket types
• If you want to add more tickets later

Note: You cannot combine orders. Each order is a separate transaction.

• Usually bookable via phone/email rather than online
• Contact the organiser directly for accessible seating
• Mention specific requirements (wheelchair space, companion seat, etc.)
• Venues typically hold accessible seats offline for proper allocation

• May use special discount codes (100% off)
• Or organised directly by the event team
• Still require "checkout" but with £0 payment

• Member prices show automatically when signed in
• Or use a member discount code
• May need to verify membership before accessing discounted prices

1. Refresh the page to see current availability
2. Try a different date if available
3. Check if your timer expired (seats were released)
4. Try different seat locations
5. Consider general admission if seated tickets are sold out

• Have payment details ready before starting checkout
• Don't leave the booking page inactive for long periods
• Complete the checkout process quickly

• Your seats/tickets are released automatically
• Start the selection process again
• Seats may still be available or others may have taken them

• Code is spelled correctly (try copy-paste)
• Code hasn't expired
• Code applies to the specific tickets you've selected
• Code has available uses remaining
• Code is valid for this event date

• Contact the person who provided the code
• They may need to adjust the code settings
• Try proceeding without the discount if urgent

1. Wait 60 seconds - may be processing
2. Check for SCA authentication popups (could be blocked by browser)
3. Try a different browser/device
4. Ensure cookies are enabled in your browser
5. Disable browser extensions temporarily
6. Try a different payment card

Note: If payment fails, check your bank account before trying again to ensure you weren't charged.

1. Check your spam/junk folder
2. Check the email address you entered was correct
3. Wait 10 minutes - emails can be delayed
4. Sign in to seaty.co.uk to view order in your account
5. Contact support@seaty.co.uk with your order reference or name/date

1. Contact organiser immediately - they may be able to swap you to another date
2. Check the refund/exchange policy
3. Some events allow ticket swaps before the event date
4. May need to repurchase correct date (refund not guaranteed)

Note: Once payment is complete, changes are at the organiser's discretion.

1. Add event to your calendar (attachment in confirmation email)
2. Download the Seaty app and add tickets to mobile wallet
3. Review venue location and plan journey
4. Check for any event-specific instructions in confirmation email
5. Note what to bring (ID, printed tickets if required)

• Organisers may send update emails about the event
• Changes to timing, venue access, or special instructions
• Check your email a few days before the event

• Contact the organiser for any changes (not Seaty support)
• Their contact details are in your confirmation email
• Changes are subject to organiser policy and availability

• Follow the organiser's refund policy (in confirmation email)
• Submit refund requests through the organiser's process
• Enhanced Refund Service claims (if purchased) have separate process
• Refunds are not guaranteed unless specifically stated

• Check if tickets are transferable (usually stated in confirmation)
• Some events allow name changes before the event
• Contact organiser to arrange transfers
• Unofficial transfers may result in entry denial

• Confirmation email (printed or on phone)
• Or tickets in mobile wallet (Apple Wallet/Google Wallet)
• Photo ID (if event requires age verification)
• Any accessibility documentation if needed

1. Have your QR code ready
2. Staff will scan your ticket at entry
3. Your ticket is marked as "scanned" (cannot be used again)
4. Keep your ticket/phone handy for any re-entry checks

• Increase phone screen brightness
• Staff can manually enter ticket reference if QR won't scan
• Ensure you're showing the correct ticket (if you have multiple)