Managing your Event

Manage ticket sales, process payments, track attendance, and monitor your event's performance with comprehensive operational and analytical tools.

Analytics & Finance

Monitor your event's financial performance and manage revenue with powerful analytics and banking tools. Track sales in real-time, export detailed reports, search through transactions, and withdraw funds to your bank account.

Summary

Monitor your event's revenue, ticket sales, and performance metrics in real-time

Reporting & Data

Export attendee lists, sales reports, and event data in multiple formats for analysis

Feed

Search and filter all orders, payments, refunds, and transactions. Categorise by online purchases, admin orders, request orders, failures, and Gift Aid.

Banking

View revenue breakdown, absorbed fees, pending balances, and manage withdrawal requests to your bank account with approval tracking

Balances

View financial profiles for each attendee: ticket counts, spending totals, referral activity, and outstanding balances. Chart and list views available.

Marketing

Trackable URLs and QR codes for posters, banners, and social posts. See clicks, orders, and revenue attributed per campaign, plus other marketing tools.

Operations

Manage day-to-day event operations including door access, attendance tracking, and ticket management.

Scans

View ticket scan history organised by order with event date filtering, real-time refresh, and detailed scan timestamps

Requests

Review and approve or deny ticket requests submitted by customers for your event

Locks

View and manage temporarily locked seats to prevent double-booking during checkout

Locking Seats

Reserve specific seats from the order screen to prevent customer purchases whilst finalising arrangements

Swapping Tickets

Transfer customer tickets between event dates whilst preserving order details and pricing

Admit & Redeem

Roster register to admit attendees and redeem merchandise. Organised by date and time with check-in/out tracking, admin notes, and register workflow.

Blank Tickets

Print pre-formatted blank tickets with order and authorisation fields for box office sales when no printer is available at the door

Ticket Flags

Flag and track tickets with issues for investigation and resolution, including suspicious activity, payment problems, and admission issues

Find Orders

Search for orders by name, email, or order number

Tools

Additional utilities for communication and file management.

Mail

Compose and send emails to ticket holders, view sent email history, edit drafts, and search past communications

Files

Access and share event-related files via Dropbox integration for your team

Getting Started

Each tool in this section is accessible from your event's admin menu. The features you see depend on your account permissions and your organisation's settings. Most organisers follow this workflow: monitor sales progress with Summary before the event, export reports via Reporting & Data during sales, check attendance via Scans on event day, then reconcile finances with Banking and track Balances after the event.