Everything you need to create successful events and manage your ticketing
Essential guides for all Seaty users
How to create your free Seaty account: sign up by email, link existing organisations, recover access, and set the foundations for buying or running events.
How to use multiple Seaty accounts on the same browser or device: switch between organisations, separate personal and work tickets, and sign out cleanly.
Information for ticket buyers and event attendees
Common questions for ticket buyers using Seaty: finding tickets, refunds, cancelled events, account access, mobile entry, and what to do at the venue.
Step-by-step guide to buying tickets on Seaty: choosing seats or general admission, adding extras, checkout, payment, and receiving your confirmation.
How to find and access your Seaty tickets after purchase: confirmation emails, signing in, the mobile app, and adding entries to Apple or Google Wallet.
How to view, track and manage ticket requests on Seaty: how requests differ from instant purchase, what happens when accepted, and joining a waiting list.
What's on your Seaty ticket and how to use it at the door: QR code, seat or row, event time, party size, and what venue staff scan when admitting you.
How to recover access to lost Seaty tickets: search your email, find by order reference, sign in to your account, and contact the event organiser.
How to swap your Seaty tickets to a different date for the same event when the organiser allows date changes. What's permitted, fees, and time limits.
How to request a refund on Seaty tickets: when refunds are possible, who decides (the event organiser, not Seaty), how to ask, and what happens next.
What to do if a Seaty event is cancelled, postponed or rescheduled: how refunds work, who's responsible (the organiser), and your rights as the buyer.
Members of an organisation are usually those users that work directly with the event organiser as part of their event or team, such as performers, crew, or staff.
How members of theatre groups, choirs and societies use Seaty to view rehearsal schedules, RSVP to upcoming dates, and check in or out with QR codes.
Complete guide to creating and managing events on Seaty
Common questions for event organisers using Seaty: payouts, refunds, fees, scanning, member tracking, file management, and getting started quickly.
Transparent UK pricing for event organisers. Free for cash and box-office payments, low online fees, no monthly subscriptions. Includes our fee calculator.
Set up your organisation profile with contact information, branding, and payment settings for your events
Configure your organisation's profile, branding, payments, and team settings
Set up your organisation's name, tag, website, address, contact details, social links, and public description shown on event pages and customer emails.
Upload your organisation's main image shown on the organisation page, in search results, and alongside events. Auto-optimised for web display.
Customise your organisation's colour, header image, sparkles, and backgrounds. Used as fallback when events or tours don't have their own theme.
Link Stripe to receive online payments directly to your bank account. Requires Seaty support to enable. PCI-compliant card payments with SCA support.
Display awards, accolades, and achievements on your public organisation page to build credibility and trust with potential customers.
Control team access with Users (assign roles to members) and Roles (granular permissions across events, orders, finances, and other functions).
Track sales quotas and ticket requests from members. Configure non-member requests and auto-acceptance for theatre groups, choirs, and societies.
Authorise Android or iOS devices for ticket scanning at events. Each device gets an alias and passcode with restricted permissions for door staff.
Define organisation-wide cast lists, crew, and staff rosters with photos and roles, then reuse them across events without recreating each time.
Share documents, forms, and resources via Dropbox integration. Separate admin and member folders, accessible from the website and mobile app.
Allow customers to make optional donations at checkout. UK charities can enable Gift Aid for a 25% uplift via Charity Commission, OSCR, or CCNI.
Configure Facebook Ads Pixel, mailing list signup visibility, and links to your social profiles surfaced on event pages and customer emails.
Manage events, track sales, analyse performance, and operate your organisation effectively
Your public landing page showcasing events, awards, and organisation information
View and manage all events across your organisation with quick stats and filtering
Create and manage touring productions, workshop series, and festival circuits across multiple venues
View and manage member accounts, status, and renewals for your organisation
Monitor revenue, ticket sales, and performance metrics across all your organisation's events
Export comprehensive data and reports covering all events in your organisation
Search and filter all orders, payments, refunds, and transactions with status categorisation across every event in your organisation
View and manage all customers across your organisation's events with marketing preferences filtering and detailed purchase history
View monthly or event-based fee statements showing platform and transaction charges
Compare sales performance across events to identify trends and successful strategies
View a detailed breakdown of your permissions by category, including what features you can access and your admin status for this organisation
Compose and send emails to ticket holders across all your organisation's events, view sent email history, edit drafts, and search past communications
See who has opted in to your emails and unsubscribe them on their behalf when they ask
Access Dropbox files shared across all your organisation's events
Trackable URLs and QR codes for organisation pages and events. See clicks, orders, and revenue attributed per campaign, plus other marketing tools.
Trackable links and QR codes for your organisation pages and any of its events
Connect your own GA4 property — Seaty sends 5 standard ecommerce events to your stream so you can build your own dashboards
Build your first event on Seaty with dates and times, venue setup, seating plans or general admission, ticket categories with pricing, and going live.
Configure all aspects of your event
Set your event's name, tag (Seaty.co.uk/YourTag), type, go-live date, privacy, description, terms, ticket email content, and timezone.
Schedule all event performances with list or week view. Configure single times, time ranges, day ranges, all-day events, and accessibility indicators.
Configure venue location, address, and information including AI-powered descriptions, directions, parking instructions, and virtual event support.
Upload posters, thumbnails, and promotional images. Auto-optimised and CDN-served, they appear in search results, your event page, and social shares.
Customise your event with a custom colour, header image, sparkles, and backgrounds. Event themes take priority over tour and organisation themes.
Help attendees find your venue with interactive Google Maps and what3words pins for entrances, parking, accessibility, and facility locations.
Choose between assigned seating, general admission, or both. Configure barcodes, ticket requests, collection options, admission types, and payment fees.
Create interactive seating plans with visual seat selection. Design layouts on a grid, set categories with pricing, add stages and walkways.
Configure pricing for reserved seating across categories and dates. Set concessions, date-specific availability, and public vs private tickets.
Set up general admission ticket types. Multiple categories share a common capacity, with per-date availability and privacy controls.
Sell programmes, drinks, branded merchandise, and other extras alongside tickets. Group items, set per-date prices and availability, manage privacy.
Create percentage or fixed-amount discount codes. Apply automatically, restrict to ticket types, set expiry dates, and bulk-generate codes.
Promote your event with email marketing consent, signup widgets, post-event surveys, and Facebook Pixel conversion tracking - all GDPR compliant.
Gather attendee information at booking. Create dropdown or free text questions, ask per-order or per-ticket, and copy questions between events.
Set sales quotas for member types in your organisation. Track contributions, manage balances, and monitor performance for theatre groups and choirs.
Showcase the people behind your event with photos, names, and roles. Perfect for cast members, production teams, crew, volunteers, and event staff.
Share scripts, sheet music, programmes, and documents with attendees and admins via Dropbox. Separate admin and member folders, with mobile app access.
Track all changes made to your event with an audit log: who made the change, when, and what was modified. Useful for compliance and troubleshooting.
Manage ticket sales, process payments, track attendance, and monitor your event's performance
Monitor your event's revenue, ticket sales, and performance metrics in real-time
Export attendee lists, sales reports, and event data in multiple formats for analysis
Search and filter all orders, payments, refunds, and transactions. Categorise by online purchases, admin orders, request orders, failures, and Gift Aid.
View revenue breakdown, absorbed fees, pending balances, and manage withdrawal requests to your bank account with approval tracking
View financial profiles for each attendee: ticket counts, spending totals, referral activity, and outstanding balances. Chart and list views available.
View ticket scan history organised by order with event date filtering, real-time refresh, and detailed scan timestamps
Review and approve or deny ticket requests submitted by customers for your event
View and manage temporarily locked seats to prevent double-booking during checkout
Reserve specific seats from the order screen to prevent customer purchases whilst finalising arrangements
Transfer customer tickets between event dates whilst preserving order details and pricing
Roster register to admit attendees and redeem merchandise. Organised by date and time with check-in/out tracking, admin notes, and register workflow.
Print pre-formatted blank tickets with order and authorisation fields for box office sales when no printer is available at the door
Flag and track tickets with issues for investigation and resolution, including suspicious activity, payment problems, and admission issues
Search for orders by name, email, or order number
Compose and send emails to ticket holders, view sent email history, edit drafts, and search past communications
Access and share event-related files via Dropbox integration for your team
Trackable URLs and QR codes for posters, banners, and social posts. See clicks, orders, and revenue attributed per campaign, plus other marketing tools.
Create trackable URLs and QR codes for posters, banners, and social posts. See clicks, orders, and revenue per campaign.
Connect your Facebook Pixel ID so Meta can attribute ticket purchases back to your ads
Create and manage rehearsals, meetings, and recurring schedule items for your event
Track attendance with QR code check-in/check-out and manage guest access
Embed Seaty event listings and ticket booking directly into your organisation's website with copy-and-paste code. Works with WordPress, Wix, and others.
View and manage customer orders, payments, refunds, and ticket administration
Cancel tickets and process refunds for customers
Mark orders as paid manually (cash, cheque, bank transfer)
Change the email address and owner of an order
Add internal notes and track referral sources for orders
Flag tickets for special attention, dietary requirements, or accessibility needs
View and manage Gift Aid declarations for charitable donations
View complete history of changes and actions on an order
Organise touring productions, workshop series, or festivals with linked events across multiple venues and dates
Configure your tour's details, branding, events, and marketing
Set up the essential information that defines your tour: name, unique URL tag, and rich text description shown to customers across the platform.
Add a professional tour image shown on the tour landing page, in search results, and on social shares - consistent visual branding for your tour.
Build your tour from your existing events. Events are grouped by tour status. An event can only belong to one tour at a time.
Customise your tour with a custom colour, header image, sparkles, and backgrounds. Tour themes apply to all associated events as a fallback.
Set up a Facebook Ads Pixel for your tour to measure campaign effectiveness across all events with unified tour-wide conversion tracking and analytics.
Manage events, track sales, and operate your tour effectively
View consolidated sales statistics and performance metrics across all tour events
Manage your public tour page showcasing all events and venues
Coordinate and manage all events within your tour
iOS and Android app documentation for customers, staff, and administrators
Introduction to the Seaty mobile app
Installation and first steps
Sign-in and authentication options
Introduction to app authentication
Sign in with email and password
Sign in with a shared device
User permissions and access control
Features for ticket buyers and attendees
Introduction to customer features
Discover and explore events
View and manage your tickets
View individual ticket information
Add tickets to Apple or Google Wallet
Mobile event management tools
Introduction to mobile event management
View and manage event information
Manage event dates and performances
View and manage event attendees
Handle attendee requests
QR code scanning and validation
Introduction to ticket scanning
How to scan and validate tickets
Configure scanning options
Scan tickets without internet
Track event attendance
Order and payment management
Introduction to order management
View and manage order information
Manage custom question answers
View payment information
Process refunds and cancellations
Transfer tickets between orders
Files and Dropbox integration
Introduction to file management
Browse and access Dropbox files
Download and manage files
Configure file storage locations
Access files offline
Audio and video playback
Introduction to media playback
Play audio files
Play video files
Create time-based bookmarks
Play audio in background
Offline capabilities and sync
Introduction to offline capabilities
Manage offline data storage
Access tickets offline
How data syncs when online
App configuration and preferences
Introduction to app settings
Configure general app options
Customize display preferences
Manage privacy and data settings
Cancel your account
Common issues and solutions
Introduction to troubleshooting
Fix network and connection problems
Resolve file download issues
Fix QR code scanning problems
Improve app performance
Legal information and policies for using Seaty
The terms covering how organisers, attendees and Seaty interact: ticket sales, refunds, content responsibilities, liability, and acceptable platform use.
How Seaty collects, uses, stores and protects your personal information when you buy tickets, run events, or use the platform. UK GDPR compliant.
How Seaty uses cookies and similar technologies on seaty.co.uk: essential cookies for sign-in, analytics, advertising, and how to manage your preferences.
Can't find what you're looking for? Get in touch with our support team for personalised assistance.
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