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Seaty Mobile App: Tickets, Scanning and Event Management

The Seaty mobile app for iOS and Android: buy tickets, scan at venue entrances, manage events on the go, and access files offline at the venue.

The Seaty mobile app brings event ticketing and management to your phone or tablet. Whether you're buying tickets, scanning at venue entrances, or managing events on the go, the app gives you access to everything you need.

At its simplest, the mobile app answers one question: How do I access Seaty when I'm not at a computer?

Who uses this: Customers purchasing tickets, event staff scanning at venues, and administrators managing events remotely.

Key capabilities:

  • Purchase tickets and view them on your device
  • Scan tickets at event entrances
  • Work offline at venues without reliable internet
  • Access event data and files from anywhere

How It Works

At a glance: Download the app, sign in with your account, and access your tickets or event management tools from anywhere.

1. Download and sign in

Get the app from your device's app store and sign in with your Seaty account. You can use email, Apple Sign-In, or Google Sign-In.

2. Access your content

Customers see their tickets and upcoming events. Staff and administrators see events they have permission to manage or scan.

3. Work online or offline

Most features require internet, but you can download event data beforehand to work offline at venues without reliable connectivity.

4. Stay synchronised

Changes you make on the app appear on the web dashboard, and vice versa. Your data stays consistent across all devices.

Think of it this way:

  • The web dashboard is your office - where you create events, design seating plans, and run reports
  • The mobile app is your field tool - where you scan tickets, check orders, and access data on the move
  • Both platforms share the same data, so you're always up to date

Platform Requirements

iOS:

  • iOS 13.0 or later
  • iPhone and iPad supported

Android:

  • Android 8.0 or later

Who Uses the Mobile App?

Customers

  • Browse and purchase event tickets
  • View your digital tickets
  • Add tickets to Apple Wallet or Google Wallet
  • Access event details and venue information
  • View purchase history

Event Staff

  • Scan tickets at venue entrances using device camera
  • Validate tickets offline after downloading event data
  • Track attendance in real-time
  • View scanning statistics

Administrators

  • Manage events whilst away from desk
  • Process refunds and order modifications
  • Review attendee lists and order details
  • Access organisation file libraries
  • Download event data for offline use

Key Features

Authentication

  • Email sign-in
  • Apple Sign-In (iOS)
  • Google Sign-In
  • Device authentication for shared scanning devices
  • Multiple account support on single device

Event Discovery & Ticketing

  • Browse events with imagery and details
  • Purchase tickets securely
  • View digital tickets
  • Access upcoming events
  • Order history

QR Code Scanning

  • Scan tickets using device camera
  • Offline validation after downloading event data
  • Real-time ticket validation
  • Visual and audio feedback
  • Attendance tracking

Offline Mode

  • Download event data before events
  • Download tickets for offline access
  • Download organisation files
  • Automatic synchronisation when reconnected
  • Works at venues without reliable internet

File Management

  • Access organisation file libraries
  • Download files for offline viewing
  • Support for documents, images, audio, and video
  • File organisation with folder navigation
  • Preview documents in-app

Media Playback

  • Audio playback with background support
  • Lock screen controls (iOS Control Centre, Android notifications)
  • Video playback with custom controls
  • Time-based pins for bookmarking positions
  • Continue playback across sessions

Order Management (Administrators)

  • View detailed order information
  • Process refunds
  • Transfer tickets between customers
  • Manage custom question responses

Mobile App vs Web Dashboard

Use the Mobile App For:

  • Scanning tickets at events
  • Accessing your tickets as a customer
  • Working at venues without reliable internet
  • Quick order or attendee checks
  • Playing media files
  • Offline access to downloaded data

Use the Web Dashboard For:

  • Creating and configuring events
  • Designing seating plans
  • Setting up ticket categories and pricing
  • Bulk operations on orders or attendees
  • Financial reporting
  • Complex administrative tasks

Data synchronisation: Changes on one platform appear immediately on the other.

Platform-Specific Features

iOS:

  • Apple Wallet integration
  • Apple Sign-In
  • iOS Control Centre media controls
  • Native iOS design and gestures

Android:

  • Google Wallet integration
  • Android notification media controls
  • Native Android design patterns
  • Background audio continues when app is minimised

Cross-Platform: Most features work identically on both platforms.

Feature Areas

Authentication: Email, Apple Sign-In, Google Sign-In, device authentication. Multiple account support.

Customer Features: Event browsing, ticket purchasing, digital wallet integration, order history.

Event Management: Mobile administration, attendee viewing, order processing.

Scanning & Validation: QR code scanning with offline support, attendance tracking, statistics.

Orders: Order viewing, refund processing, ticket transfers, custom question management.

File Management: Cloud file access, offline downloads, document and media access.

Media Playback: Background audio with lock screen controls, video playback, time-based bookmarks.

Offline Mode: Download event data, tickets, and files. Automatic synchronisation when reconnected.

Settings & Privacy: App behaviour, data privacy, permissions, scanning preferences.

Getting Started

Installation:

  • iOS: Download from App Store
  • Android: Download from Google Play

Next Steps:

Requirements

Network:

  • Internet required for most features
  • Offline mode for pre-downloaded content
  • Wi-Fi or mobile data

Storage:

  • Minimum 100MB free space
  • Additional space for downloads

Permissions:

  • Camera (required for scanning)
  • Notifications (recommended)
  • Calendar (optional for event reminders)

Devices:

  • iOS 13.0+ (iPhone and iPad)
  • Android 8.0+

Common Questions

Getting Started

Do I need a Seaty account to use the app? Yes. You can create an account in the app or on the web dashboard. The same account works on both.

Can I use the app on multiple devices? Yes. Sign in with the same account on any device to access your tickets and data.

Is the app free? Yes. The app is free to download and use. You only pay for tickets you purchase.

Offline Use

Can I use the app without internet? Partially. You can view previously downloaded tickets and event data offline. Scanning also works offline if you've downloaded the event data beforehand. Purchasing tickets requires internet.

How do I prepare for offline scanning? Open the event in the app while connected to the internet. The app downloads the data you need. You can then scan tickets even without connectivity.

What happens when I reconnect? The app automatically synchronises any offline activity, such as scanned tickets, when you reconnect to the internet.

Platform Differences

Are there differences between iOS and Android? Most features work identically. The main differences are wallet integration (Apple Wallet vs Google Wallet) and sign-in options (Apple Sign-In is iOS only).

Can I share my account between iOS and Android devices? Yes. Your account and data work across both platforms.

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