Admit and Redeem: Door Entry and Merchandise Pickup

Overview

Admit & Redeem is a register-style system that groups all orders for an event date together, allowing you to systematically track admission and redemption status for each ticket and merchandise item. This works alongside automatic QR code scanning but provides manual control when needed.

At its simplest, Admit & Redeem answers one question: Who has arrived and what have they collected?

Who uses this: Event administrators with the Admit & redeem permission.

Key capabilities:

How It Works

1. Select your event date

From your event's admin page, open Admit & Redeem and choose either a specific event date or a full day from the side menu. The system loads all orders for your selection.

2. Find the attendee

Scroll through the register or use the search box to find orders by name, email, or order number. Orders are grouped by event time and sorted alphabetically by attendee name.

3. Mark admission or redemption

Click the check button next to each ticket or merchandise item. The button turns green with a tick mark, and a timestamp records when the action occurred.

4. Handle reversals if needed

If you mark something in error, click the green button again to reverse the action. The system records both the original action and the reversal for accountability.

When to Use Admit & Redeem

Use this feature instead of QR scanning when:

Difference from Scanning

Understanding how Admit & Redeem differs from the Ticket Scans system:

Scanning a valid ticket automatically admits it. The Admit & Redeem system shows this admission status and allows manual updates when scanning is not used.

Accessing Admit & Redeem

To view the admission register:

Understanding the Register View

The system displays orders organised hierarchically:

Event Date Groups

Orders are grouped by event date and time, showing:

Order Rows

Each order displays:

Ticket/Item Rows

Each ticket or merchandise item shows:

Admitting Tickets

To manually mark a ticket as admitted:

The admission is recorded immediately and visible to all users viewing the register.

Reversing Admission

If you need to reverse an admission (ticket checked in by mistake):

This creates an audit trail showing both the admission and removal.

Redeeming Merchandise

Merchandise items (extras, programmes, refreshments, vouchers) appear in the same register as tickets:

To mark merchandise as redeemed:

Merchandise redemption works identically to ticket admission, but uses different terminology to reflect the action.

What Counts as Merchandise?

Merchandise items include:

These are configured in your event's ticket category settings with the "Merchandise" flag enabled.

Search and Find

The search feature helps locate specific orders quickly:

Search by:

To use search:

Tip: For order numbers, just type the digits without the # symbol.

Working with Multiple Event Dates

The Admit & Redeem system is designed to handle events with multiple performances or sessions:

Day View

Select a full day from the side menu to see:

This is useful for matinee/evening shows or festivals with multiple sessions per day.

Individual Event Date

Select a specific event date to see:

Sorting and Organisation

The register is automatically sorted for efficient check-in:

Primary sort: Event date and time (chronological) Secondary sort: Ticket category Tertiary sort: Attendee name (alphabetical)

Within each order, tickets are sorted by:

This organisation makes it easy to process attendees systematically.

Real-Time Collaboration

Multiple staff members can use Admit & Redeem simultaneously:

Important considerations:

Best practice: Refresh the page every few minutes during active check-in periods.

Permission Requirements

Requires the Admit & redeem permission for the event's organisation.

Use Cases and Scenarios

Lost Phone Scenario

Customer arrives without their mobile ticket (dead battery):

Merchandise Collection

Event includes programmes purchased with tickets:

Door List Entry

VIP guests on complimentary tickets without printed tickets:

Technical Failure Fallback

Scanning devices stop working mid-event:

Print-Friendly Format

The Admit & Redeem view is designed for printing:

To print: Use your browser's print function (Ctrl+P or Cmd+P).

Admin Notes

If orders have admin notes attached (internal staff notes), they appear in the register view:

Admin Notes section shows:

These help staff handle special cases appropriately during check-in.

Empty States

If you see "No Tickets Found on Day":

If prompted to select a date, choose an event date or day from the side menu to load the register.

Status Indicators

Visual feedback for each item:

Ticket Status:

Merchandise Status:

Timestamp Display:

Working with the Order System

Clicking the order button in any order row:

This integration lets you quickly move from check-in to order management.

Audit Trail

Every admission and redemption action creates an audit trail:

Tracked information:

This provides accountability and helps resolve disputes about entry.

Event Date Information

The system intelligently handles event scheduling:

Technical Integration

The Admit & Redeem system integrates with:

Performance Notes

The system is optimised for efficient operation:

Related Features

Best Practices

For smooth operation:

Common Questions

Admission and Check-in

What happens if I accidentally check someone in? Click the green check button again to reverse the admission. The system records both the original check-in and the reversal, creating a complete audit trail.

Does checking in here also show in the Scans section? No. Manual admissions through Admit & Redeem appear only in this register. QR scans appear in the Scans section. Both methods update the same underlying admission status, but they are recorded separately.

Can multiple staff use this at the same time? Yes, but changes are not automatically visible to other users. Click Refresh regularly to see updates from other devices. The system prevents conflicts - you cannot check in a ticket that is already checked in.

Merchandise

How do I know which items are merchandise? Merchandise items appear in the same register as tickets but show "Redeemed" instead of "Checked in" when marked. These are items configured with the Merchandise setting enabled in your ticket categories.

Can I redeem merchandise without admitting the ticket? Yes. Tickets and merchandise items are tracked independently. You can mark merchandise as redeemed at a collection point while the ticket remains un-admitted until the attendee enters the venue.

Searching and Filtering

What can I search for? You can search by order number (just the digits, no # symbol needed), attendee name, or email address.

Why am I seeing "No Tickets Found on Day"? Either the selected date has no orders, all tickets have been cancelled or refunded, or you may have selected a date outside your event's schedule.

Troubleshooting

Cannot find an order? Check you have selected the correct event date. Try searching by order number instead of name. Verify the order was not cancelled or refunded.

Button will not change state? Check your internet connection. Refresh the page to reload current status. Verify you have the correct permissions.

Changes not appearing? Click the Refresh button to load latest data. Another user may have updated the status. Check you are viewing the correct event date.