Members
Overview
Members are the individuals who belong to your organisation and receive special benefits like member-only pricing and ticket quotas. Managing members means keeping track of who has access to these benefits and ensuring each person is assigned to the correct membership category.
At its simplest, member management answers one question: Who are my members and what type of membership do they have?
Who uses this: Organisation administrators with the OrganisationMembers permission.
Key capabilities:
- Add new members to your organisation
- Edit member details (name, email, type)
- Assign members to different member types
- Remove members from your organisation
- Search and filter members by type
Note: This section manages individual member accounts. Member Types defines the categories and quotas for different membership levels.
How It Works
At a glance: Add members by email, assign them to a type, and they automatically receive member benefits when booking.
1. Set up member types first
Before adding members, define the membership categories your organisation offers (Gold, Silver, Standard, etc.). Each type has its own quota allocation that determines how many tickets members can book at member pricing.
Why set up types first? Every member must be assigned to a type. Having your categories ready makes adding members straightforward.
2. Add members to your organisation
Add each member by entering their name and email address, then selecting their member type. The email address links them to their Seaty account if they have one.
3. Members receive benefits automatically
When a member signs in with their registered email and books tickets, member pricing and quotas apply automatically. No activation step is required.
4. Update membership as needed
As membership status changes, update member types or remove members who are no longer active. Changes take effect immediately for future bookings.
Think of it this way:
- Member Types define the categories and rules (the template)
- Members are the individual people assigned to those categories (the accounts)
- Email address is the link that connects a member to their booking benefits
Member List View
The member list displays all current members of your organisation with key information at a glance:
- Name: Member's friendly name (or auto-populated from their user account)
- Email: Member's email address (must be unique within the organisation)
- Type: The member type assigned to this member (determines quota allocations)
Filtering by Member Type:
- All - Shows all members across all types
- Specific Type - Filter to show only members of a selected type
Search Members: Use the search field to quickly find members by name or email address. Type your search term and press Enter to apply the filter.
Adding a New Member
To add a new member to your organisation:
- Click Add member in the toolbar
- Enter the member's name (minimum 2 characters)
- Enter their email address (must be valid and unique)
- Select their member type from the available options
- Click Save member to create the account
Validation requirements:
- Name must be at least 2 characters
- Email address must be valid and unique within your organisation
- A member type must be selected
Why unique emails? The email address is how the system identifies members when they book tickets. Duplicate emails would cause confusion about which member record applies.
Editing Member Details
Click any member row to open the member editor and update their information:
Editable fields:
- Name: Update the member's friendly name
- Email: Change the member's email address (must remain unique)
- Member type: Reassign the member to a different type
Changes are saved immediately when you click Save member.
Member Types
Each member is assigned to a member type that determines:
- Quota allocation - How many tickets they can book with member pricing
- Type name - Displayed label for this membership category
- Booking eligibility - Which events they can access member pricing for
To manage the types themselves (names, quotas, defaults), use the Member Types link in the side menu. This section is for managing individual accounts within those types.
Removing Members
To remove a member from your organisation:
- Click the member row to open the editor
- Click Delete member at the bottom
- Confirm the deletion
What happens when you delete a member:
- The member account is removed from your organisation
- They lose access to member pricing and quotas
- Their historical bookings remain in the system
- The email address becomes available for re-use
Why is deletion permanent? Member records link to booking history and quota tracking. Once deleted, the connection between that person and their membership benefits is removed. Their past bookings remain in the system, but they will no longer receive member pricing on future bookings.
Member List Display
The member list automatically reflects:
- Current members: All active member accounts
- Type assignment: Each member's assigned type is displayed in the Type column
- Default type: Members without a specific assigned type show your default member type name
Members are either in the system or not - there is no separate "expired" or "inactive" status in this view. Membership renewal and expiry tracking is typically managed through your organisation's processes outside of Seaty.
Integration with Event Bookings
When members book tickets:
- Their member type quota applies to eligible events
- Member pricing is automatically available when they sign in
- Quota usage is tracked per event date
- Member benefits apply across all events in your organisation
Member management here ensures your members have the correct type assignments before they attempt to book tickets.
Permissions Required
To access the Members section, you need:
- OrganisationMembers permission for the organisation
- This permission allows viewing, adding, editing, and removing members
- Contact your organisation administrator to request access
Common Questions
Adding and importing members
Can I bulk import members? Currently, members must be added individually through the member editor. For large membership lists, consider adding members progressively as they engage with your events.
Do members need to have a Seaty account? Members are linked by email address. If they sign in with that email, their membership benefits apply automatically. They do not need to have an account before you add them as a member.
Member types and assignments
Can members be in multiple member types? No, each member is assigned to exactly one member type at a time. You can reassign them to a different type as needed.
Updating member details
What if a member changes their email address? Update their member record with the new email address. Their membership status and history remain linked to their account.