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Event Details

View and manage event information

The event details screen is your central hub for everything about an event: sales performance, management tools, and event information. What you see adapts to your role and permissions.

At its simplest, event details answers one question: What do I need to know about this event right now?

Who uses this: Customers viewing event information, staff managing door operations, and administrators monitoring sales performance.

Key capabilities:

  • View event information, images, and descriptions
  • Access your own tickets and orders
  • Monitor sales statistics and performance (administrators)
  • Scan tickets and manage admissions (staff)
  • Handle ticket requests and flagged items (administrators)
  • Work offline with cached event data

How It Works

At a glance: Open an event to see information tailored to your role, with administrative features appearing based on your permissions.

1. Access the event

Tap any event from your home screen, an organisation page, or your favourites list. The app loads the event details with features appropriate for your role.

2. Review event information

See the event image, title, organisation, and full description. Customers see public details; administrators see sales statistics at the top.

3. Use available features

The app displays buttons and tools based on your permissions. Tap any feature to dive deeper into scanning, requests, files, or management.

4. Refresh when needed

Pull down from the top to refresh all event data, updating statistics, permissions, and any new activity.

Think of it this way:

  • Customers see event details and their own tickets
  • Staff see customer features plus scanning and operational tools
  • Administrators see everything including sales statistics and full management

How to Access

From events list:

  1. Tap any event on your home screen
  2. View full details with features for your role

From organisation screen:

  1. Navigate to an organisation
  2. Tap any event in upcoming events section

From favourites:

  • Events marked as favourites show filled heart icon
  • Quick access to frequently used events

What the Screen Shows

Event Header

  • Event image - Full-width image (when available)
  • Event title - Event name prominently displayed
  • Organisation name - Organising entity
  • Membership status (when applicable) - Members see type, quota progress, and status

Sales Statistics (Administrators Only)

With EventSummary permission, view swipeable statistics carousel:

  • Ticket sales overview - Total revenue, tickets sold vs available, sales percentage
  • Today's performance - Today's revenue and tickets sold
  • Yesterday's performance - Previous day's revenue and tickets
  • Last 7 days - Week's total revenue and tickets sold

Swipe left/right to navigate. Pull down to refresh.

Event Description

Rich text content with formatting support:

  • Bold and italic text
  • Bullet points and numbered lists
  • Links (tap to open in browser)
  • Images embedded in text

Layout: On tablets, image and description appear side-by-side. On phones, they stack vertically.

Available Features

Features appear based on your permissions and event configuration. The app automatically shows only what you're authorised to access.

Quick Actions (All Users)

  • Favourite/Unfavourite - Add/remove from favourites with heart icon (online only)
  • My Tickets - View your personal tickets (shows only if you have orders)
  • Venue Information - Address, directions, accessibility information
  • Share Link - Generate QR code to share event
  • Need Help? - Contact box office or Seaty support

Administrative Features

Feed (EventFeed permission):

  • Monitor real-time activity stream
  • View all orders, payments, refunds, requests

Scan (EventScans or EventAdmitAndRedeem permission):

  • Quick access to ticket validation
  • Offline mode indicator when data available
  • Shows number of tickets available for offline scanning

Downloads:

  • Access downloaded event files
  • Shows only when files exist

Files (context-dependent):

  • Access Dropbox files for event
  • Button label changes based on locations:
    • Single location: Shows location name
    • Multiple locations: Shows "Files" and opens picker

Dates (EventSummary permission):

  • View and navigate between event dates
  • Individual performance statistics

Flags (TicketFlags permission):

  • Manage flagged tickets requiring attention

Requests (EventRequests permission):

  • View pending ticket requests
  • Badge shows number of pending requests
  • Quick approval or denial workflow

Note: Requests button appears only when event has requesting enabled, user is not a device account, user has EventRequests permission, and currently online.

Administrative Tools

  • Permissions - Review your permissions for this event
  • Organisation - Navigate to organisation details
  • Edit Event (EventEdit permission) - Opens web dashboard for full editing
  • Open in Browser - View event on Seaty website

Offline Mode

Works offline:

  • Cached event details (name, description, image)
  • Event dates list
  • Venue information
  • Help resources
  • Offline scanning (when data pre-downloaded)

Requires internet:

  • Sales statistics refresh
  • Attendee lists
  • Feed activity
  • Request management
  • Favourite status changes
  • File downloads
  • Editing features

Offline indicators:

  • Info banner at top: "Offline mode - X tickets available for validation" (when offline data exists)
  • "You are offline. Some features may be unavailable." (when no offline data)
  • Screen title includes offline indicator
  • Internet-only features hidden automatically

Refreshing Data

Pull down from top to refresh all event data:

  • Updates sales statistics
  • Refreshes event details
  • Reloads membership status
  • Checks for new requests
  • Updates downloaded files status
  • Refreshes your permissions

Safety timeout: Refresh operations timeout after 10 seconds to prevent stuck loading states.

Why the 10-second timeout? This prevents the screen from appearing frozen if network conditions are poor, ensuring you always regain control.

Membership Information

For events where you're a member, the screen displays your membership status:

  • Member badge - Membership type and quota (e.g., "Gold Member (50 quota)")
  • Progress bar - Visual tracker showing tickets sold against quota
  • Status messages:
    • "Fully paid" for cleared balances
    • "Still owing" with amount due
    • "Overpaid" with credit amount

Track your sales and quota requirements directly from the event screen.

From event details, you can navigate to:

  • Scanning - Tap Scan button to validate tickets (chooses date if multiple)
  • Dates - Individual event date details with per-date statistics
  • Attendees - Search for specific attendees via Feed
  • Requests - View and manage pending ticket requests
  • Orders - Access through "My tickets" for your own orders
  • Organisation - View all events and details for organising entity
  • Files - Browse and download event-related files
  • Help - Contact box office or Seaty support

Button Display Logic

The app shows or hides buttons based on:

User type:

  • Device accounts see scanning features only
  • Regular users see customer features plus administrative tools based on permissions
  • Guests see public event information

Permissions:

  • Each feature checks specific permission requirements
  • Missing permissions hide features automatically

Event configuration:

  • Requesting button appears only if event has requesting enabled
  • Files button shows only if file access available
  • Downloads appears only when files exist

Network status:

  • Online-only features hide when offline
  • Offline-capable features remain visible

Event state:

  • Past events may hide certain management features
  • Active events show full management capabilities

Responsive Design

Phone: Vertical layout, full-width elements, statistics carousel at top, buttons in grid below

Tablet: Side-by-side layout with image and description, wider statistics view, multi-column button grid

Large screens: Event image and description beside each other, image sizing capped at 400px width

Layout adjusts dynamically based on device width.

Example: Theatre Production

Customer view:

  • Event image and description
  • Favourite button
  • Their tickets
  • Venue information
  • Help from box office

Staff view (with EventScans permission):

  • All customer features plus:
  • Scan button for door validation
  • Offline indicator if data downloaded
  • Quick access to dates for multi-night shows

Administrator view (full permissions):

  • All staff features plus:
  • Sales statistics carousel
  • Feed monitoring
  • Request management
  • Attendee lookup
  • Edit event access

Each user sees exactly what they need, creating a focused, uncluttered interface.

Common Questions

Viewing and Access

Why can I only see some features? The app shows features based on your permissions. If you need access to additional features, contact your organisation administrator to update your permissions.

Can I view event details offline? Yes. Cached event information (name, description, image, venue) remains available offline. Live data like sales statistics and the activity feed requires an internet connection.

Why do statistics sometimes show old data? Statistics are cached and refresh when you pull down. If you see stale data, pull down from the top of the screen to fetch the latest information.

Sales and Statistics

What time period do the statistics cover? The statistics carousel shows today's performance, yesterday's figures, and the last 7 days. Swipe left or right to see different time periods.

Why do I need EventSummary permission to see statistics? Sales data is sensitive business information. The permission system ensures only authorised users can view financial performance.

Offline and Syncing

What happens if I lose connection while viewing? The app switches to offline mode automatically. You keep access to cached data, and features that require internet are hidden. When you reconnect, pull down to refresh.

How do I know if offline scanning data is available? An info banner at the top shows "Offline mode - X tickets available for validation" when offline data has been downloaded for this event.

Permissions and Roles

How do I get additional permissions? Contact your organisation administrator. They can grant permissions through the web dashboard under team management.

Why does my view differ from a colleague's? Each user's view is personalised based on their permissions. Different roles see different features to keep the interface focused on what each person needs.

Need help? Contact support@seaty.co.uk