Search events

Performance

Improve app performance

At its simplest, performance troubleshooting answers one question: Why is the app running slowly or using too much battery?

Who uses this: Anyone experiencing slowness, battery drain, crashes, or storage issues with the Seaty app.

Key capabilities:

  • Identify and resolve common causes of slow app performance
  • Reduce battery consumption during events
  • Fix app crashes and freezes
  • Free up storage space used by the app
  • Optimise the app for smooth operation during scanning

How It Works

At a glance: Most performance issues can be resolved by restarting the app, closing background apps, or clearing cached data.

1. Identify the symptom

Determine what type of issue you are experiencing: slow response, battery drain, crashes, storage warnings, or media playback problems.

2. Apply targeted fixes

Each symptom has specific solutions. Start with the quickest fixes (restarting the app) before trying more involved solutions.

3. Prevent future issues

Regular maintenance like clearing cache weekly and keeping apps updated prevents most performance problems.

Think of it this way:

  • Slow performance is often caused by too many apps running at once or low device storage
  • Battery drain usually comes from screen brightness, camera use, or poor network signal
  • Crashes typically result from outdated software or corrupted cached data
  • Storage warnings mean the device needs space freed up for the app to work properly

Common Performance Problems

App Running Slowly

What you might notice:

  • Delayed response when you tap buttons
  • Slow screen transitions
  • Scrolling feels jerky or stuttery
  • Operations take longer than expected

Why this happens:

  • Too many apps running in the background
  • Device storage nearly full
  • Low power mode is reducing device speed
  • Cached data has built up over time

Solutions:

1. Restart the App (Quick Fix)

  1. Force close Seaty completely (do not just switch to another app)
  2. Wait 5 seconds
  3. Reopen the app
  4. Performance typically improves immediately

Why this works: Restarting clears temporary data and resets the app.

2. Close Background Apps

iPhone: Double-tap home button (or swipe up from bottom), then swipe away apps

Android: Tap Recent Apps button, then swipe away apps

Focus on closing:

  • Camera or video recording apps
  • Games or media streaming apps
  • Apps you are not actively using

3. Clear App Cache

  1. Open Seaty app
  2. Navigate to Settings, then Data & privacy
  3. Tap Clear cache
  4. Confirm when prompted
  5. Restart the app

Result: Typically frees 10MB to 100MB of temporary data. Does not delete your downloaded files.

4. Disable Low Power Mode

iPhone: Settings, then Battery, then Low Power Mode, then toggle Off

Android: Settings, then Battery, then Battery Saver, then toggle Off

Quick access: Swipe down from top and tap battery icon

Why disable: Low power mode intentionally slows down the device to extend battery life, making apps slower.

5. Restart Your Device

If still slow:

  1. Turn off device completely
  2. Wait 10 seconds
  3. Turn back on
  4. Open Seaty
  5. Major performance improvement expected

6. Check Available Storage

iPhone: Settings, then General, then iPhone Storage

Android: Settings, then Storage

  • Minimum required: 500MB free space
  • Why it matters: Low storage significantly slows down the entire device

If storage is low, delete unused apps or files.

7. Update Your Device Software

Outdated software can cause slowness:

  • iPhone: Settings, then General, then Software Update
  • Android: Settings, then System, then System Update
  • Install available updates
  • Restart device after update

Battery Draining Quickly

What you might notice:

  • Battery percentage drops rapidly
  • Device gets warm during use
  • Battery does not last through an entire event
  • Battery warning messages appear

Why this happens:

  • Camera use during scanning
  • Screen brightness too high
  • Poor network signal (device keeps searching)
  • Old or degraded battery

Solutions:

1. Reduce Screen Brightness

This makes a major difference:

  • Swipe down from top of screen
  • Adjust brightness slider to 30-50%
  • Auto-brightness is efficient for most situations
  • Only disable auto-brightness in direct sunlight

2. Use the Scanner Efficiently

The camera uses significant power:

  • Close the scanner screen between scanning sessions
  • Do not leave the scanner preview running continuously
  • Use burst scanning mode for quicker processing
  • Download event data beforehand to reduce network usage

Why this matters: Camera and network activity are major battery consumers.

3. Disable Background Audio

If not actively listening:

  1. Pause any playing audio
  2. Close media players
  3. This stops background processing

4. Enable Low Power Mode (When Needed)

Trade performance for battery life:

  • iPhone: Settings, then Battery, then Low Power Mode
  • Android: Settings, then Battery, then Battery Saver
  • Use during events when battery is critically low
  • Disables some background tasks

5. Close Unused Apps

Apps running in background drain battery:

  • Review open apps
  • Close those not needed
  • Keep only essential apps open

6. Reduce Network Searching

Poor signal forces the device to search continuously, draining battery:

  • Use Wi-Fi when available (more power-efficient than mobile data)
  • If venue has Wi-Fi: Enable aeroplane mode, then turn Wi-Fi back on
  • Use offline scanning mode to eliminate network dependency

Why this works: Constant signal searching consumes significant battery power.

7. Check Battery Health

iPhone:

  • Settings, then Battery, then Battery Health
  • If below 80%, consider battery replacement
  • Degraded batteries drain quickly

Android:

  • Settings, then Battery, then Battery Usage
  • Check which apps using most battery
  • Restrict background usage for non-essential apps

8. Bring External Battery

For long events:

  • Portable power bank
  • Charge during breaks
  • Keep device above 20%

App Crashes or Freezes

What you might notice:

  • App suddenly closes
  • Screen freezes and will not respond
  • Specific features cause the app to close
  • "App not responding" message appears

Why this happens:

  • Device memory is full
  • Corrupted cached data
  • Outdated app or device software
  • Conflicting app

Solutions:

1. Force Restart App

Immediate action:

  1. Force close Seaty
  2. Wait 10 seconds
  3. Reopen app
  4. Try the operation again

2. Clear Cache

Removes corrupted data:

  1. Settings, then Data & privacy
  2. Clear cache
  3. Restart app
  4. Should eliminate cache-related crashes

3. Delete Large Files

Reduces memory usage:

  1. Navigate to Downloads screen
  2. Delete large video or audio files
  3. Delete old offline event data
  4. Frees up space for the app to run smoothly

4. Update the App

Bug fixes in new versions:

  • iPhone: App Store, then Updates, then Seaty
  • Android: Google Play, then My Apps, then Seaty
  • Install latest version
  • Check release notes for crash fixes

5. Restart Device

Clears all memory:

  1. Turn off device
  2. Wait 10 seconds
  3. Turn on
  4. Open Seaty
  5. Most crashes resolved

6. Check Device Software Version

Ensure your device software is compatible:

  • iPhone: Requires iOS 13.0 or later
  • Android: Requires Android 8.0 or later
  • Update your device software if outdated

7. Reinstall App (Last Resort)

Note: This deletes offline data and cache

  1. Delete Seaty app
  2. Restart device
  3. Reinstall from App Store or Play Store
  4. Sign in
  5. Re-download needed offline data

8. Report Crash to Support

If crashes persist, email support@seaty.co.uk with:

  1. App version - Tap "Need help?" in the app menu and compose a support email to see your version
  2. Device model and software version - Your phone model and operating system
  3. When it happens - Specific action that causes crash
  4. Steps to reproduce - Exact sequence of actions
  5. Frequency - Every time? Sometimes? After how long?

Storage Filling Up

What you might notice:

  • "Storage Almost Full" warnings
  • Cannot download new files
  • Device performance degraded
  • Apps will not install or update

Why this happens:

  • Many downloaded files in Seaty
  • Large offline event data
  • Accumulated cache
  • Other apps using storage
  • Photos and videos filling device

Solutions:

1. Delete Old Seaty Downloads

Reclaim space:

  1. Open Seaty app
  2. Navigate to Downloads screen
  3. Swipe left on old files
  4. Tap Delete
  5. Delete files no longer needed

2. Remove Old Offline Data

Large storage users:

  1. Navigate to event
  2. Settings, then Offline Data
  3. Delete old event data
  4. Keep only current events

3. Clear Cache

Safe and effective:

  1. Settings, then Data & privacy
  2. Clear cache
  3. Typically frees 10-100MB
  4. Does NOT delete downloaded files

4. Check Seaty Storage Usage

See what is using space:

  • iPhone: Settings, then General, then iPhone Storage, then Seaty
  • Android: Settings, then Apps, then Seaty, then Storage
  • Shows app data, cache, and documents
  • Delete as needed

5. Manage Device Storage

Beyond Seaty:

  • Delete unused apps
  • Remove old photos and videos
  • Clear Safari or Chrome cache
  • Delete old messages and emails

6. Use Cloud Storage

For important files:

  • Back up to iCloud or Google Drive
  • Delete local copies
  • Download only when needed

Media Playback Lag

What you might notice:

  • Audio stutters or skips
  • Video playback choppy
  • Delay starting playback
  • Controls unresponsive

Why this happens:

  • Large file size
  • Device resources low
  • Streaming over poor connection
  • Background apps competing for resources
  • Older device hardware

Solutions:

1. Download Before Playing

For smooth playback:

  1. Download file completely
  2. Wait for "Download Complete"
  3. Then play
  4. Eliminates streaming delays

2. Close Other Apps

Free up resources:

  • Close video, music, or game apps
  • Reduces competition for device resources
  • Improves playback smoothness

3. Use Wi-Fi for Large Files

Mobile data may struggle:

  • Connect to Wi-Fi
  • Download large files on Wi-Fi
  • Play locally, not streaming

4. Reduce Video Quality (Future)

If video playback is laggy:

  • Smaller files play smoother
  • Download at lower quality if available
  • Trade quality for performance

5. Restart App

Clears media cache:

  1. Force close Seaty
  2. Wait 5 seconds
  3. Reopen
  4. Resume playback

6. Check Background Audio

Only one audio source at a time:

  • Pause other music apps
  • Close Spotify, Apple Music, and similar
  • Seaty audio then plays smoothly

Slow Network Operations

What you might notice:

  • Events take long to load
  • Requests time out
  • Refresh operations slow
  • Scanning validation delayed

Why this happens:

  • Slow internet connection
  • Server under heavy load
  • Large event data
  • Network congestion

Solutions:

1. Check Connection Speed

Run speed test:

  • Use Fast.com or similar
  • Need 3+ Mbps for smooth experience
  • 10+ Mbps for downloads

2. Switch Networks

Try different connection:

  • Switch Wi-Fi to mobile data (or vice versa)
  • Connect to 5GHz Wi-Fi if available (faster than 2.4GHz)
  • Move closer to Wi-Fi router

3. Use Offline Mode

Eliminate network dependency:

  1. Download event data on fast connection
  2. Scan offline during event
  3. No network delays
  4. Syncs when back online

4. Reduce Concurrent Operations

One thing at a time:

  • Do not download multiple files simultaneously
  • Wait for one request to finish before starting another
  • Close unnecessary background tasks

Optimisation Tips

Daily Maintenance

  • Clear cache weekly
  • Close background apps
  • Restart device weekly
  • Monitor storage usage

Before Events

  • Charge device to 100%
  • Clear cache
  • Close all other apps
  • Download offline data
  • Test scanner beforehand
  • Bring backup power bank

During Events

  • Keep screen brightness moderate
  • Close scanner between tickets
  • Monitor battery level
  • Use offline mode
  • Disable unnecessary features

After Events

  • Delete old files
  • Remove old offline data
  • Clear cache
  • Charge device

Platform-Specific Tips

iPhone

Background App Refresh:

  • Settings, then General, then Background App Refresh
  • Disable for apps you do not need updating
  • Saves battery and improves performance

Reduce Motion:

  • Settings, then Accessibility, then Motion, then Reduce Motion
  • Disables animations for speed
  • Improves performance on older devices

Android

Animation Speed:

For advanced users:

  • Settings, then About Phone, then Tap Build Number 7 times
  • Settings, then System, then Developer Options
  • Reduce animation scales to 0.5x
  • Makes the device feel faster

Background Processes:

  • Settings, then Apps, then Seaty
  • Battery, then Unrestricted
  • Prevents Android from limiting Seaty

Storage Management:

  • Settings, then Storage, then Free Up Space
  • Android suggests files to delete

Prevention Strategies

Proactive Maintenance:

  • Clear cache weekly
  • Delete old files monthly
  • Restart device weekly
  • Keep device software updated
  • Keep app updated

Efficient Usage:

  • Use offline mode when possible
  • Download on Wi-Fi
  • Close app when not in use
  • Monitor battery level
  • Avoid running other apps during scanning

Hardware Care:

  • Keep device cool (do not overheat)
  • Avoid low battery (below 10%)
  • Regular software updates
  • Consider battery replacement if old

Common Questions

General Performance

Why does the app run slower on my older device?

Older devices have less processing power and memory. The app will work but may feel slower. Consider upgrading if your device is more than 4 years old for the best experience.

How often should I clear the cache?

Weekly is a good routine. Clear cache more frequently if you use the app heavily for scanning multiple events.

Will clearing cache delete my tickets?

No. Clearing cache only removes temporary data like image previews and processing files. Your downloaded files, offline tickets, and account information remain safe.

Battery and Power

Why does scanning drain battery so quickly?

The camera is one of the most power-intensive features on any device. To reduce battery usage, close the scanner screen between scanning sessions rather than leaving it open.

Is it safe to use the app while charging?

Yes, but the device may get warm. If it becomes uncomfortably hot, unplug and let it cool down before continuing.

Storage and Data

How much space does Seaty need?

The app itself uses minimal space. However, downloaded files and offline event data can add up. Keep at least 500MB free for smooth operation.

Can I move app data to an SD card?

On Android devices that support this, you can move some data to SD card. However, for best performance, keep the app on internal storage.

Crashes and Freezes

The app keeps crashing on one specific screen. What should I do?

Try clearing the cache first. If crashes persist on one specific screen, note exactly what you were doing and report it to support@seaty.co.uk with your device information.

The app freezes when I open it. How can I fix this?

Delete and reinstall the app. This clears any corrupted data that may be causing the freeze. You will need to sign in again and re-download any offline data.

Still Having Issues?

If performance problems persist:

Contact Support:

Email: support@seaty.co.uk

What to include in your support request:

  1. App version - Tap "Need help?" in the app menu and compose a support email to see your version
  2. Device model and age - Your phone model and how old it is
  3. Device software version - Operating system version
  4. Available storage - Free space remaining on device
  5. What operations are slow - Specific actions that lag
  6. When it started - Today? Last week? After an update?
  7. What you have already tried - Troubleshooting steps you followed
  8. Does it happen on other devices? - If you have tested elsewhere

Consider Hardware Upgrade:

If device is 4+ years old:

  • May be a hardware limitation
  • Modern devices are significantly faster
  • Better battery life
  • More storage
  • Improved camera for scanning

Related Documentation: