Ask your audience. Sign up your members.
Feedback after the show, membership forms, audition applications, availability, photo consent. The things every organisation runs on and almost nobody has a proper system for. Built into the platform that already knows who came.
The survey already knows who they are.
A standalone form starts from nothing. It has to ask which night you came on, what sort of ticket you had, whether you are a member, and by question four half your audience has closed the tab.
Send the survey from Seaty to the people who attended, and every response comes back already carrying the performance date and the ticket type that person held. You can compare the Friday night audience against the Saturday matinee without ever having asked a question about it. That is not a nicer form. It is a shorter one that tells you more.
Send the survey from Seaty to the people who attended, and every response comes back already carrying the performance date and the ticket type that person held. You can compare the Friday night audience against the Saturday matinee without ever having asked a question about it. That is not a nicer form. It is a shorter one that tells you more.
Three things, not one.
A survey gathers opinions about something that has happened. What did you think of the show, would you recommend us, what would you change.
A questionnaire gathers information for planning. Which evenings can you rehearse, what can you help with, what are you good at.
A form collects required details from named people. A membership record, an audition application, a volunteer sign-up. A form always records who responded, because an unattributable membership form is no use to anyone.
A questionnaire gathers information for planning. Which evenings can you rehearse, what can you help with, what are you good at.
A form collects required details from named people. A membership record, an audition application, a volunteer sign-up. A form always records who responded, because an unattributable membership form is no use to anyone.
Honest answers need an honest promise
Three modes, enforced on the server, shown to the respondent before they answer
People tell you what they think in proportion to how safe it feels to say it. Committee reviews, member satisfaction and anything touching wellbeing get very different answers depending on whether a name is attached. Seaty makes that a deliberate choice rather than an accident of which tool you happened to use.
- Identified: you see who answered, so you can reply to them and chase the people who have not
- Confidential: you can still break results down by performance or ticket type, but names stay off the results screens
- Anonymous: no name and no email address appears anywhere in the results
- Whichever you choose, the respondent is shown a plain statement of it before they answer
- The choice is frozen once the first response arrives, so the promise cannot be changed underneath people who already replied
Small numbers hide people. So Seaty hides small numbers.
Three replies to a confidential member survey is not a breakdown, it is a name badge. If you know only four people held that ticket type on that night, a chart split by both comes very close to telling you who said what.
On any survey that is not Identified, Seaty will not show a breakdown until at least five responses have arrived, and the same floor applies when you filter down to one performance. You get a short message explaining why instead of a chart. It is a small piece of restraint that makes the promise on the front of the survey worth something.
On any survey that is not Identified, Seaty will not show a breakdown until at least five responses have arrived, and the same floor applies when you filter down to one performance. You get a short message explaining why instead of a chart. It is a small piece of restraint that makes the promise on the front of the survey worth something.
This is what Seaty is built for.
Ask the people who actually came, and know which night they came on without asking them.
Consent, codes of conduct, and things people have to read
The wording somebody agreed to is frozen at the moment they agreed to it
Photo and media consent, membership terms, a safeguarding code of conduct, a health and safety briefing before a get-in. Community organisations collect these constantly, usually on paper, and almost never in a way that survives being asked about a year later.
- Attach a readable document to any survey, form or questionnaire
- Choose whether people simply read it, tick to acknowledge it, or tick to agree to it
- The tick box stays inactive until the reader reaches the end of the document
- The exact wording shown is frozen and given a reference, so a sign-off points at the version that person saw
- Respondents can download their own copy of what they signed
Why does the frozen version matter?
Because the question you eventually get asked is never "do you have a consent form". It is "what exactly did this person agree to, in March, before you changed the wording".
If your consent lives in a document you have since edited, you cannot answer that. Seaty keeps the version that was actually on screen at the moment of sign-off, so the record and the wording stay attached to each other.
If your consent lives in a document you have since edited, you cannot answer that. Seaty keeps the version that was actually on screen at the moment of sign-off, so the record and the wording stay attached to each other.
Write it in an afternoon, not a committee meeting
Seven question types, and a first draft written for you
Most organisations never get round to asking because writing a good survey from a blank page is genuinely hard. Seaty will draft one for you from what it already knows about your organisation and your production, and you edit from there rather than starting at nothing.
- Single choice, multiple choice, rating scales, recommendation scores, open text, tick-box confirmations and documents
- Ready-made recipes for audience feedback, membership renewal, auditions, rehearsal availability, volunteering, visitor experience and more
- Drafts are informed by your organisation, your production, your ticket types and your membership types
- Everything it writes is yours to edit, reorder or throw away
- Helper text under any question for the things that need explaining
A link, a QR code, or straight to the people who came
Your audience is already here, so there is nothing to import
No contact list to build, no spreadsheet to upload, no export from one system into another. The people who bought tickets, the people who opted in to surveys, and your members are already in Seaty with their consent recorded.
- A shareable link and a QR code for the programme, the poster or the front of house table
- Email it to everyone who opted in to surveys, to the attendees of one event, or to your members
- Attach an event to the send and responses come back tagged with the performance and ticket type
- Everyone gets their own link, except on anonymous surveys, which is how one response per person is kept
- Chase only the people who have not replied yet
Consent was captured at the checkout, not scraped from a list.
Seaty asks for survey consent separately from marketing consent when somebody buys a ticket, and keeps the two apart. Somebody who is happy to tell you what they thought of the show is not necessarily happy to receive your season brochure, and treating those as the same thing is how organisations lose both.
Recipients manage their own preferences at any time. See Mailshots for how the same consent record drives your email, and Security and data protection for how it is all stored.
Recipients manage their own preferences at any time. See Mailshots for how the same consent record drives your email, and Security and data protection for how it is all stored.
Results you can actually take to a committee
Headline figures, charts, every individual answer, and the people who never replied
A pile of raw responses is not an answer. Seaty summarises the numbers, keeps the written comments readable, and lets you click from a chart straight through to the people behind it.
- Overall ratings and recommendation scores worked out for you
- A chart per question, and a click through to the responses behind any bar
- Written comments searchable and sortable, not buried in a spreadsheet column
- A full responses table with one row per person and a column per question
- A list of everyone you invited who has not replied yet
- Print a clean copy for the meeting, or download the lot as a spreadsheet
From sign-up form to signed-up member.
A membership form that leaves you with a list of names to type up somewhere else has done half a job.
When your organisation runs memberships, the responses table shows a membership column against every person, so you can see at a glance who has already been added and who is still waiting. Filter it to the people who are not members yet, tick them, and set their membership type in one action. See Managing members for what happens next.
When your organisation runs memberships, the responses table shows a membership column against every person, so you can see at a glance who has already been added and who is still waiting. Filter it to the people who are not members yet, tick them, and set their membership type in one action. See Managing members for what happens next.
Ask the people who actually attended
Responses tagged with the night and the ticket type
Anonymous, confidential or identified
Breakdowns hidden until enough people reply
Photo consent and code of conduct sign-off
QR codes for the programme and front of house
A first draft written for you
Charts, comments and a printable summary
Turn sign-up forms into memberships
Chase the people who have not replied
Stop guessing what your audience thought.
Surveys, forms and questionnaires are part of Seaty. No per-response charge, no separate subscription, and no second system to keep in step with the first.
